Service Leader – Catering

Westmorland Limited; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A catering company in Gloucester is seeking a Service Leader to ensure outstanding service delivery and maintain brand standards. In this role, you'll lead shifts, support your colleagues, and create a positive customer experience. Ideal candidates will have leadership experience and a strong can-do attitude in a fast-paced catering environment.

Qualifications

• Ability to lead and motivate a team in a fast moving environment.
• Great communication skills and a can do attitude.
• Experience in a high volume catering environment is advantageous.

Responsibilities

• Lead your shift, manage and support your colleagues.
• Ensure the team delivers excellent customer service.
• Maintain company standards and carry out daily procedures.
• Support training for new colleagues.

Skills

Leadership

Communication skills

Customer service

Team motivation

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Qualifications

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.