Service Improvement Officer

Connected Local Government; Richmond; On-site; GBP 34,000 - 39,000; Full time

Job summary

A local government authority in England is seeking Service Improvement Officers dedicated to transforming housing services. The role involves innovative problem-solving and collaboration to deliver high-quality outcomes for the community. Applicants should have experience in service improvement, strong communication skills, and the ability to analyze data. This position offers a competitive salary, generous vacation time, and benefits, making it a perfect opportunity for those passionate about community service improvement.

Benefits

28 to 34 days holiday entitlement

Local government pension scheme

Fitness discounts

Lifestyle savings discounts

Qualifications

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.
• Competent in data manipulation and reporting.
• Organised, proactive, and confident in managing change projects.

Responsibilities

• Shape the future of our Housing Service through innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for our communities.

Skills

Service improvement experience

Strong communication skills

Data analysis and continuous improvement

Data manipulation skills

Proactive change management

Job description

Salary: £34,434 to £38,220 per annum

Grade: I

Contract: Permanent

Hours: Full time

Location: Richmond, North Yorkshire

Are you passionate about driving service improvement and delivering meaningful change? Do you want to be part of a team that shares your commitment to transforming services and making a real difference for our customers?

The Service

We have an ambitious Housing Improvement Plan, which will deliver significant changes over the coming years. To support this, we’re expanding our Service Improvement Team and are looking for Service Improvement Officers with expertise in continuous improvement and business analysis.

The Role

This is a fantastic opportunity to:

• Shape the future of our Housing Service through innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for our communities.

If you’re motivated by making things better and have the skills to turn ideas into action, we’d love to hear from you.

Skills and Experience

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.
• Competent in data manipulation and reporting.
• Organised, proactive, and confident in managing change projects.

Working for us

• Our holiday entitlement starts at 28 days rising to 34 days (pro‑rata) per year with continued service, plus public holidays.
• Pension: save for your retirement with our generous local government pension scheme
• Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££.
• Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high‑street and online retailers.
• Plus, lots more…

Contact and apply

To learn more about this exciting opportunity, please contact Victoria Young [e-mail]

To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on Sunday 11th January 2026.

Key Dates

Closing Date: 11th January 2026

Interview date: Week commencing 19th January

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.