Service Engineer

Johnson Controls Inc.; Letchworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global engineering company is seeking a Service Engineer to service advanced Security Systems, ensuring exceptional customer service and adherence to industry standards. Candidates should have experience in the Fire & Security industry and excellent problem-solving skills. The position offers competitive salary, career progression opportunities, and comprehensive benefits. The ideal candidate will have a customer-facing background and relevant certifications. Role based in Letchworth, UK.

Benefits

Competitive salary

Optional overtime

Generous callout payments

Industry leading Health & Safety

25 days holiday plus bank holidays

Company Vehicle, uniform, tools, and ongoing training

Staff referral scheme up to £2,000

Qualifications

• Experience in the Fire & Security sector is essential.
• Driving license required.
• Customer service experience is crucial.

Responsibilities

• Service advanced Security Systems like Intruder Alarms and CCTV.
• Deliver outstanding customer service exceeding expectations.
• Accurately complete Engineer work reports and certificates.

Skills

Experience in the Fire & Security industry

Customer-facing experience

Ability to lift and climb ladders

Education

Relevant qualifications to the industry (18th edition/NVQ/City and Guilds/BTEC)

Job description

.Service Engineer page is loaded## Service Engineerlocations: Letchworth-Hertfordshire-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30259513**Service Engineer - Security** We have created the perfect platform for you to progress your career with Johnson Controls, with a range of opportunities available. As well as excellent career progression, you will get:* Competitive basic salary with excellent additional earnings potential.* Optional overtime.* Generous callout payments – Best in the industry.* Travel Time – Averaging 3% of basic salary.* Engineering Commission scheme – Averaging 7% of basic salary.* Sales referral incentive scheme.* Pension – we match up to 7%.* 25 days holiday plus bank holidays.* Company Vehicle, uniform, all PPE, tools and ongoing training provided.* Industry leading Health & Safety and an employee assistance program.* Career progression opportunities - newly introduced Engineering career ladder 2022.* Our team average 20+ years length of service.* The opportunity to become a valued member of our Winning Team.* Staff referral scheme up to £2,000.* Rewards & recognition programmes.Join a global market leader in Engineering & Integrated Solutions that is revolutionizing the Fire & Security sector with state-of-the-art technology! Johnson Controls boasts an impressive portfolio of renowned fire & security brands like Tyco, ADT, WOT, Esotec, and more. Step into a role that places you at the forefront of innovative solutions protecting businesses. We are constantly evolving to stay ahead of the competition, and we need forward-thinking individuals who share our mission to create a safer world.**What You Will Do:** As a Service Engineer, you’ll play a crucial role in servicing advanced Security Systems, including Intruder Alarms, Access Control and CCTV Systems. You will deliver top-notch customer service while adhering to industry standards, armed with exceptional technical knowledge. We’re seeking proactive engineers who can anticipate and resolve issues before they escalate. This is an incredible opportunity for skilled engineers to join a high-performing team focused on a specific geographic region, offering unparalleled career advancement within a market-leading brand!**How You Will Do It:*** Deliver outstanding Customer Service that exceeds expectations, forging strong relationships with internal and external customers.* Service devices with care, ensuring a safe and responsible working environment to prevent injuries, property damage, and wasted materials.* Efficiently manage your time and prioritize tasks effectively.* Accurately complete Engineer work reports, handover certificates/BSIA Certificates, or checklists as required.**What We Look For:** **Essential:*** Experience in the Fire & Security industry.* Driving license - manual.* Ability to lift and climb ladders.* Had or have previous experience working in a customer-facing environment. **Preferred:*** Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC.#RMDFLYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.