Service Desk Engineer 294398

Little Fish (UK) Ltd; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing tech firm in Sheffield is looking for a Service Desk Engineer to join their team. The successful candidate will handle technical issues, provide customer support, and work on IT projects. If you're passionate about technology and ready to embrace challenges, this role offers a supportive environment with growth opportunities and diverse benefits including training programs and a relaxed dress policy.

Benefits

£4,500 training boost through Littlefish Academy

£1,000 referral bonus

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Breakout facilities

Company social events

Annual leave purchase and sale scheme

Qualifications

• Experience in handling and resolving desktop, laptop, and printer issues.
• Ability to resolve 1st and 2nd line technical issues.
• Understanding of IT incident management.

Responsibilities

• Handle and resolve desktop and application issues.
• Communicate effectively with clients.
• Resolve technical issues via telephone, email, or live chat.
• Prioritise and monitor IT incidents.

Skills

Effective communication skills

Technical troubleshooting

Customer service

Ability to work on IT projects

Job description

At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.

If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

Role Overview:

We are recruiting for a Service Desk Engineer to join our growing Service Desk team!

Responsibilities:

• Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
• Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
• Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
• Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
• Work on specific IT projects for customers as directed by the Service Management team.
• Undertake any other responsibilities at the line manager’s discretion.

What We Offer:

• Boost your earningsby £4,500 through our exclusive training programme, the Littlefish Academy.
• Earn a referral bonusof £1,000 when you successfully refer a friend.
• Enjoy 25 days of annual leaveplus public/bank holidays.
• Access a healthcare cash planwith online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
• Dress casuallywith our relaxed dress policy.
• Benefit from our company pension scheme.
• Relax in our breakout facilities.
• Participate in company social events.
• Take advantage of our annual leave purchase and sale scheme.
• And much more!

Please Note: Some of roles may require Security Clearance

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).