Service Desk Engineer — 24/7 ICT Support & Growth

BT Ireland; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A telecommunications company in Belfast is seeking a Service Desk Engineer to ensure the stability of ICT solutions. The successful candidate will provide expert technical support and manage various projects while collaborating with teams to deliver exceptional service. This role requires a customer-focused mindset, strong technical expertise, and knowledge of service assurance processes. Along with a competitive salary, the position offers world-class training and comprehensive benefits including a pension scheme and enhanced family leave.

Benefits

BT Pension scheme

Equal family leave

Enhanced women’s health support

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• Strong knowledge of Mobile, LAN, WAN, Voice, and ICT solutions.
• Commitment to continuous learning and maintaining industry accreditations.

Responsibilities

• Deliver ICT support to internal and external clients.
• Provide operational support to meet KPIs and SLAs.
• Collaborate with internal teams to resolve issues.
• Drive continuous improvement and innovation.

Skills

Technical expertise in ICT support

Experience with ITIL processes

Proficiency in monitoring and diagnostic tools

Analytical and problem-solving skills

Strong communication skills

Customer-focused mindset

Tools

SIEM/SOAR platforms

Job description

A telecommunications company in Belfast is seeking a Service Desk Engineer to ensure the stability of ICT solutions. The successful candidate will provide expert technical support and manage various projects while collaborating with teams to deliver exceptional service. This role requires a customer-focused mindset, strong technical expertise, and knowledge of service assurance processes. Along with a competitive salary, the position offers world-class training and comprehensive benefits including a pension scheme and enhanced family leave.