Service Desk Engineer

Little Fish Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service company in Sheffield is seeking an IT Service Desk Engineer to provide technical support to clients. The ideal candidate will handle and resolve desktop, laptop, and application issues while ensuring effective communication and prioritization of IT incidents. This role offers a supportive team environment and various perks, such as training opportunities and a healthcare cash plan. If you're passionate about technology and customer service, we encourage you to apply.

Benefits

Exclusive training programme

Referral bonus

25 days annual leave

Healthcare cash plan

Relaxed dress policy

Company pension scheme

Social events

Annual leave purchase scheme

Qualifications

• Eligible for SC Clearance (UK resident for the last 5 years).
• Experience with desktop, laptop, and application issues.
• Ability to resolve 1st and 2nd line technical issues.

Responsibilities

• Handle and resolve technical issues related to IT hardware and software.
• Communicate effectively with clients and manage technical queries.
• Prioritize and monitor IT incidents and requests.

Skills

Technical troubleshooting

Client communication

Incident management

Ability to work in a team

Job description

Must be eligible for SC Clearance (UK resident for the last 5 years)

At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high‑performing individuals who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.

If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

Role Overview:

As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems.

You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.

Responsibilities:

• Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
• Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer‑specific SLAs.
• Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
• Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
• Work on specific IT projects for customers as directed by the Service Management team.
• Undertake any other responsibilities at the line manager's discretion.

What We Offer:

• Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
• Earn a referral bonus of £1,000 when you successfully refer a friend.
• Enjoy 25 days of annual leave plus public/bank holidays.
• Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
• Dress casually with our relaxed dress policy.
• Benefit from our company pension scheme.
• Relax in our breakout facilities.
• Participate in company social events.
• Take advantage of our annual leave purchase scheme.
• And much more!

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can‑Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).