Service Desk Coordinator

Cochran Ltd; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A service management company in the United Kingdom is seeking a Service Desk Co-ordinator to manage customer service requests and support engineers. The role requires strong administrative experience and excellent communication skills. Responsibilities include managing service contracts, scheduling engineers, and ensuring timely invoicing. The position is full-time based in Newbie, with a competitive salary of £28,000.00 per year.

Qualifications

• Demonstrable administration experience is essential.
• Good written and verbal communication skills are required.
• A flexible approach to tasks and multi-tasking is important.

Responsibilities

• Liaise with customers and service engineers.
• Manage Service Inspection contracts from estimate to scheduling.
• Ensure timely invoicing and report checking.
• Co-ordinate engineers for breakdowns and service visits.

Skills

Administrative experience

Good communication skills

Flexible approach

Multi-tasking abilities

Job description

Cochran Services Ltd are looking to recruit a Service Desk Co-ordinator to work within the Service Department. This position will be full time and based in Newbie.

The successful candidate will liaise with customers and service engineers and must have demonstrable administration experience, with good communication skills both written and verbal. A flexible approach is required, as multi-tasking in an office environment is important for the effectiveness of this role.

Main tasks include:

• Taking and liaising customer service requests via current software package
• System management
• Manage Service Inspection contracts from estimate, planning and scheduling of new and current business
• Utilisation of Product Support Engineers
• Planning, co-ordinating and allocating engineers for breakdowns to ensure customer requests for engineer attendance is resolved in a timely manner
• Planning, co-ordinating and allocating resources to ensure all Service Inspection contract visits are undertaken as per the agreed contract schedule in liaison with the customer
• Ensure all invoicing is completed in a timely manner
• Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up
• General Admin Duties

Pay: £28,000.00 per year