Service Desk Coordinator

Johnson Controls Inc.; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading building technology company in Manchester seeks a Service Desk Coordinator to enhance their maintenance scheduling team. This role involves coordinating engineer appointments, communicating with customers to manage schedules, and supporting various operational functions. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and be adept at multitasking. This position offers competitive salary, generous leave, and career development opportunities in a hybrid working environment.

Benefits

Competitive Salary

Generous Leave

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• At least 1 year of customer service experience.
• Strong multitasking and time management abilities.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email.
• Ordering parts and completing permits.

Skills

Customer service experience

Excellent communication skills

Multitasking abilities

Attention to detail

Problem-solving skills

PC application proficiency

Job description

.Service Desk Coordinator page is loaded## Service Desk Coordinatorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30257077**** **Join Us as a Customer Service Coordinator** ******** **Manchester – Tyco Park |** **** **Full-Time |** **** **Hybrid Working (2 days/week after 6 months)****** **Usual Hours: 8:00****–****17:00, Monday to Friday | Flexibility Required: Between 7:00****–****19:00 Monday to Sunday****** **What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave (pro-rated in hours)* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week**** **What You Will Do**As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:* Coordinating engineer appointments and managing dynamic diaries* Communicating with customers via phone and email to confirm schedules and resolve queries* Ordering parts, securing purchase orders, and completing permits* Navigating multiple customer portals and internal systems* Collaborating with Service Managers to optimize engineer productivity* Liaising with Sales, Billing, FM Helpdesk, and Subcontractors* Supporting KPIs and reporting to the Planning Team Manager**** **What We Look For****Must-Haves:*** At least 1 year of customer service experience* Excellent communication skills—written and verbal* Strong multitasking and time management abilities* High attention to detail and urgency* Confident decision-making and problem-solving skills* Proficiency in using multiple PC applications**Nice-to-Haves:*** Experience with GANT-based planning or dispatch software* Familiarity with processing invoices and purchase orders* Previous scheduling experience in a service or maintenance roleYou will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.#LI-MS2#LI-HybridYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.