Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree

School Result; Remote; GBP 30,000; Full time

Job summary

A leading telecommunications provider is hiring a Service Desk Advisor for a remote full-time position in the UK. The role involves supporting business customers, managing incidents, and coordinating with internal teams. Candidates should have experience in customer relationship management and strong communication skills. A competitive salary of £29,215 plus a performance bonus is offered.

Benefits

Up to 28 days holiday + bank holidays

Paid time for charity work

Customisable benefits, including discounts and pension plan

Access to learning tools and career development

Top-tier parental leave policies

Qualifications

• Experience in customer relationship management.
• Clear and confident communication with technical and non-technical stakeholders.
• Strong analytical skills.
• Commitment to improving service delivery and customer satisfaction.
• Basic knowledge of Mobile, Fixed, and Wireless Networking infrastructure.

Responsibilities

• Answer customer calls professionally and promptly.
• Log incident details accurately and completely.
• Identify customer needs and manage expectations across various industries.
• Resolve incidents or escalate to appropriate resolution teams.
• Communicate complex updates in simple, clear terms.
• Coordinate multi-team responses for incidents involving Vodafone fixed line products.
• Own and drive incident resolution, invoking escalation when necessary.

Skills

Customer relationship management

Clear communication with technical/non-technical stakeholders

Analytical skills

Commitment to service improvement

Basic knowledge of Mobile, Fixed, and Wireless Networking infrastructure

Job description

Service Desk Advisor – £29,215 + Bonus | Full-Time | (Remote UK) | VodafoneThree

Overview

VodafoneThree is hiring a Service Desk Advisor to join its Business UK function, supporting customers across sectors like retail, banking, and public services. This is a remote, full-time role with a rotating shift pattern, offering a competitive salary, performance bonus, and a comprehensive benefits package.

You’ll be the first point of contact for business customers, resolving incidents, managing expectations, and coordinating with internal teams to deliver a seamless support experience.

Key Details

• Salary: £29,215 base + annual performance bonus
• Hours: 37.5 hours/week
  • Weekdays: 7am–3pm & 11am–7pm (2-week rotation)
  • Weekends: 7am–3pm & 11am–7pm (one weekend day every 2 weeks on an 8-week rotation)
• Location: Remote (UK-based)
• Home Working Kit: “Office in a Box” provided

Role Responsibilities

• Answer customer calls professionally and promptly
• Log incident details accurately and completely
• Identify customer needs and manage expectations across various industries
• Resolve incidents or escalate to appropriate resolution teams
• Communicate complex updates in simple, clear terms
• Coordinate multi-team responses for incidents involving Vodafone fixed line products
• Own and drive incident resolution, invoking escalation when necessary

Required Skills & Experience

• Experience in customer relationship management
• Clear and confident communication with technical and non-technical stakeholders
• Strong analytical skills
• Commitment to improving service delivery and customer satisfaction
• Basic knowledge of Mobile, Fixed, and Wireless Networking infrastructure

Why VodafoneThree?

• Be part of a team building the UK’s most reliable network
• Work on real challenges with real impact across the country
• Help close the digital divide and empower communities
• Join a workplace that values diversity, inclusion, and belonging
• Contribute to a future powered by 5G, AI, and IoT technologies

Benefits

• Up to 28 days holiday + bank holidays
• Paid time for charity work
• Customisable benefits: discounts, vouchers, pension plan, and more
• Access to learning tools and career development
• Top-tier parental leave policies

Inclusion & Accessibility

Vodafone is committed to Inclusion for All. If your experience doesn’t match every requirement, you’re still encouraged to apply. The recruitment team will help assess how your skills fit into this role or others.

How to Apply

Apply directly via LinkedIn or Vodafone’s careers portal:

Click here to apply via Vodafone Careers