Service Desk Engineer

The365people; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in the East Midlands is seeking proactive candidates for a Service Desk role. You will provide first-class technical support, involving installation, troubleshooting, and ensuring customer satisfaction. Ideal candidates should have experience in a service desk environment and be comfortable working on a rotating night shift. We offer comprehensive benefits including medical insurance, 25 days holidays, and a company pension scheme, making this an exceptional opportunity to grow your career in technology.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Company Pension Scheme

Life Assurance

Discounted Gym Membership

Employee training opportunities

Family savings and shopping discounts

Qualifications

• Proven experience in a Service Desk or ISP environment.
• Knowledge of ITIL ServiceDesk practices.
• Ability to work on a rotating night shift.

Responsibilities

• Provide first-class technical support to customers.
• Assist with installation, troubleshooting, and ticket resolution.
• Ensure systems and products are performing optimally.

Skills

Excellent communication skills

Time-management skills

Customer-focused problem-solving

Attention to detail

Analytical skills

Interpersonal skills

Tools

MS O365

Job description

Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About The Role

We are the people who love what we do. Fueled by our passion for technology and what it can do to make businesses grow, Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Our IT Service Desk is the first point of contact for our thriving range of products and customers. Our Service Desk Team strives for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible. We are on hand to ensure our customers are receiving the best possible care and that products and systems are performing. Overall, our service desk analysts are the focal point of our managed services team, providing first‑class support to our customers and ensuring they are leveraging the benefits of their technology investment.

This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.

Security Clearance

You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past five years.

What will you bring?

• A proactive approach to learning new things.
• Excellent self‑driven time‑management skills with an ability to prioritise and multi‑task in order to meet tight deadlines.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels, both written and verbal.
• Excellent attention to detail.
• Have an analytical and customer‑focused approach to solving problems.
• Excellent inter‑personal skills working in and contributing to small and large teams, both client‑facing and internally.

Essential Criteria

• Experience of working in a Service Desk / ISP environment.
• Demonstrable experience of working with MS O365.
• Knowledge of the ITIL ServiceDesk environment.
• Knowledge of working within technical environments.
• Happy to work on a night shift rota.

What can we offer you?

• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to five days)
• Company Pension Scheme
• Life Assurance x4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1,200, we believe that our people are the driving force behind our success. Node4 is a vibrant, passionate, and diverse team committed to providing exceptional service as a standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY