Service Delivery Technician - 1628

Circet Group; Kirkcaldy; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading telecommunications provider is seeking Service Delivery Technicians in Kirkcaldy to deliver full fibre broadband installations and repairs. The role emphasizes customer service, physical endurance, and adherence to safety standards. Candidates should have a full UK driving license and a positive attitude towards working in a physically demanding job. Training will be provided for those new to the telecom industry. Benefits include a competitive salary and full equipment provision.

Benefits

Full training provided

Company van & fuel card

Yearly Bonus Scheme

Company Pension Scheme

Promotional Opportunities

Qualifications

• Ability to excel in physically demanding work involving climbing and manual handling.
• Strong customer service skills to address client requirements effectively.
• Knowledge of Health & Safety importance in engineering.

Responsibilities

• Organise daily work to ensure timely installations and repairs.
• Perform full fibre installations and troubleshoot issues.
• Maintain high customer service standards during installations.

Skills

Customer-facing skills

Ability to work in adverse weather

Manual handling skills

Education

UK Driving License (Manual)

Basic DBS Check

Job description

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Kirkcaldy - KY2.

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We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.

Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.

Key Accountabilities

• Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
• Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided including company van & fuel card.
• Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements

• Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
• A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
• Good base understanding of the importance of Health & Safety in engineering.
• Have the full right to work in the UK.

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

*Alternative Job Titles – Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.