Service Delivery Manager (reference: SCC/TP/287916/4346)

Surrey County Council; England; On-site; GBP 34,000 - 37,000; Full time

Job summary

A partnership organisation in the care sector is looking for a Service Delivery Manager to oversee Emotional Wellbeing Practitioners and Counsellors. The role includes managing service delivery, ensuring quality, and leading innovation in the care of children and young people. Candidates should have experience in service management, strong leadership skills, and a commitment to safeguarding. This position offers a salary range of £34,000 to £37,000 per annum, along with comprehensive rewards and benefits.

Benefits

5 weeks holiday

Sick pay

Pension scheme

Flexible working

Employee Assistance Programme

Qualifications

• Experience managing teams and delivering services to children and young people.
• Knowledge of safeguarding practices.
• Strong communication and collaboration skills.

Responsibilities

• Lead the delivery of Emotional Wellbeing Practitioner and Counselling Services.
• Monitor and evaluate service impact.
• Manage budgets and organizational requirements.

Skills

Leadership

Emotional Wellbeing knowledge

Innovation in service delivery

Job description

• Category: Care - Children and Young People
• Contract type: Permanent
• Working hours: 37 hours per week
• Posted on: 23 December 2025
• Closing date: 12 January 2026
• Directorate: Partnership

Description

Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

The salary range for this role is £34,000 to £37,000 per annum based on a 37 hour working week.

Rewards and Benefits

• 5 weeks holiday a year plus Bank Holidays
• Sick pay
• Safeguarding training
• Pension scheme – run by Aviva
• Flexible working where role allows
• Employee Assistance Programme

About the Organisation

The Eikon Charity is one of Surrey's leading charities supporting children and young people. We listen, we talk, and we help young people with the skills they need to live their best life. And we work with families and professionals to make sure everyone gets the support they need.

We are looking for people with passion and expertise to join us in continuing to be a leading provider of early intervention in Surrey.

The Eikon Charity is committed to a policy of equality of opportunity and aims to provide a working environment that is free from unfair discrimination and will enable employees and volunteers to fulfil their personal potential.

About the Role

In your role as Service Delivery Manager you will manage elements of Mindworks contracted services that are delivered by our Emotional Wellbeing Practitioners with ND Specialism and our CYP Counsellors. The teams deliver services for CYP in both school and community settings and provide both groups and one to one relevant to individual needs and community areas of contract coverage for Surrey.

In addition you will manage our SBN ND project, currently funded to end March 2026.

You will also be responsible for the service provision, demonstrating outcomes and impact, as well as supporting the team with safeguarding and non-clinical supervision. You will work closely with other managers to ensure the optimum level of quality assured and safe service operations are delivered to CYP and their families.

Innovation and development collaboration will be an important element of the Managerial position; this is both within the service and in collaboration across the wider Surrey Wellbeing Partnership and Mindworks Alliance.

Responsibilities:

• Lead the delivery of Emotional Wellbeing Practitioner (ND), Counselling Services and SBN ND Practitioners
• Development and innovation of Emotional Wellbeing Practitioner (ND), Counselling and SBN ND Services
• Line Management/Case Management
• Impact Monitoring, Evaluation and Reporting
• Budget Responsibility
• Meet organisational requirements

Additional information

As part of our Safer Recruitment Policy, we do not accept CVs. We do not provide feedback on applications. We are happy to provide feedback to unsuccessful candidates who attended an interview upon request.

For more information about this role and details of how to apply please visit out website HERE

The close date for this advert is Monday 12th January at 09:00am with interviews planned for w/c 19th January 2026.