Service Delivery Manager

Secamb; Crawley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A health service organization in Crawley is seeking a Service Delivery Manager to lead and support operational excellence. This senior role requires you to make real-time decisions, ensuring high service standards in patient care. Collaborate with teams across various sectors, managing resources effectively. Welcome applications from registered clinicians (HCPC Paramedics, NMC Registered Nurses or equivalent) eager to influence service delivery. The role promises opportunities for professional development, a dynamic work environment, and competitive NHS benefits.

Benefits

NHS pension scheme

27 days' holiday increasing with service

Personal and professional development

Salary sacrifice schemes

Occupational health services

NHS discounts

Qualifications

• Registered clinician with a passion for operational excellence.
• Experience in leadership and decision-making roles.

Responsibilities

• Lead service delivery 24/7 across operational areas.
• Make critical operational decisions during incidents.
• Work with various teams and external partners.
• Drive service improvements based on future needs.

Skills

Leadership

Decision-making

Collaboration

Operational Excellence

Continuous Improvement

Education

HCPC Paramedics, NMC Registered Nurses or equivalent

Job description

Overview

Service Delivery Manager, Band 8a – SECAmb Emergency Contact Centres (Medway or Crawley).

Are you a registered clinician ready to take the next step in your career? SECAmb NHS Foundation Trust is seeking passionate, forward-thinking professionals from both SECAmb and the wider health sector to join our team as Service Delivery Managers.

Shape the Future of Patient Care

This is a senior management role with real authority and impact. As a Service Delivery Manager, you’ll be at the heart of our operational leadership—making real-time decisions, directing resources, and collaborating across clinical, operational, and specialist teams to ensure the highest standards of patient care and service performance.

Main duties of the job

• 24/7 Leadership: Hold accountability for the effective delivery of services, ensuring the Trust runs smoothly every day.
• Operational Authority: Exercise delegated authority to make critical decisions, reprioritise resources, and respond to major incidents.
• Collaboration: Work closely with colleagues across Field Operations, Contact Centres, and Specialist Operations, as well as external partners in acute NHS Trusts, police, and fire services.
• Continuous Improvement: Horizon scan for future service needs, develop and implement improvement plans, and drive innovation in patient care.
• No Direct Line Management: You’ll hold the authority to act and instruct across teams, influencing performance and patient flow at every level.

We Welcome Applications From

Registered clinicians (HCPC Paramedics, NMC Registered Nurses, or equivalent) with a passion for operational excellence.

Why Join SECAmb?

Create and Shape the Role: This is a new position—your expertise and vision will help define how we deliver care for years to come.

Working for our organisation

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed. The salary range noted on the vacancy is in line with Agenda for Change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination. Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff. If you are successful, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

All positions come with a Disclosure and Barring Service (DBS) check relevant to the post. The level of check will be outlined in the conditional offer letter. As part of the application process, you will be asked to declare any unspent/unfiltered convictions. Shortlisted candidates will be sent a self-declaration form to complete prior to interview. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is committed to being an inclusive employer with family-friendly, flexible working, staff engagement networks, and services to support staff from different backgrounds. We actively support equality of opportunity and guarantee an interview to candidates with disabilities who meet the essential criteria. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people. If you tell us you have a disability, we can make reasonable adjustments to ensure that any selection processes, including the interview, are fair and equitable. We are committed to offering opportunities to individuals with disabilities and will provide ongoing support and adjustments if you are successful.

When completing the application, please use your name as it appears on your passport and include email addresses and contact numbers for referees. The Trust policies state we are unable to employ anyone under 18. The majority of roles involve some travel between sites; you will need suitable car insurance if travel is required.

If you require an application form in alternative formats (large print or braille), please contact [e-mail] with the vacancy reference number. When completing the reference section, include the last three years’ history. Due to high volume of applications, we will only contact shortlisted applicants. If you have not heard within 10 working days of the closing date, please assume you have not been shortlisted. We contact all applicants via Trac Jobs; please check your Trac Jobs account regularly. The Trust reserves the right to close this vacancy early if sufficient applications are received.

Follow our recruitment on Twitter @SECAmbRecruit and check our Facebook page SECAmb NHS Recruitment. We are also on LinkedIn: South East Coast Ambulance Service NHS Foundation Trust.

We understand that AI tools can be useful for generating ideas or structuring your application. Any content submitted must reflect your own experiences, skills, and understanding. Applications generated wholly or in large part by AI may be excluded from consideration. We value honesty and integrity in the recruitment process.

If you are a current SECAmb employee, applying for this position will move you to the terms and conditions of the post. Any unsocial hours payments will be paid under the Section 2 agreement of Agenda for Change. More information on Section 2 is on the dedicated Section 2 page on The Zon e.