Service Delivery Leader

Arrivatc; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading transportation company in the UK is seeking a Service Delivery Leader to manage maintenance teams and ensure high-quality service delivery. You will oversee day-to-day operations, support staff training, and maintain compliance with safety standards. The role requires a Level 3 Qualification in Engineering and a solid understanding of railway systems. Benefits include 25 days annual leave, pension, and healthcare cover. This is a full-time position based in Eastleigh, working 37.5 hours per week from Monday to Friday.

Benefits

25 days annual leave

Pension scheme

Life and healthcare cover

Arriva UK Trains Travel Pass

Cycle to Work scheme

Retailer discount scheme

Qualifications

• Good understanding of rail vehicle maintenance.
• Competence Assessor A1 / A2 trained or working towards.
• Sound understanding of railway reporting and IT systems.

Responsibilities

• Lead and motivate maintenance teams to achieve production targets.
• Support training and competence assessments for staff members.
• Ensure compliance with safety standards and quality output.

Skills

Level 3 Qualification in Engineering – NVQ

Understanding of rail vehicle maintenance

Competence Assessor A1 / A2

Understanding of mechanical and electrical engineering

Tools

SAP

Maximo

Equinox

Job description

Service Delivery Leader page is loaded## Service Delivery Leaderlocations: Eastleigh Train Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031014**Join the Arriva TrainCare Team as a Service Delivery Leader!****Organisation -** Arriva TrainCare (ATC)**Contract –** Fixed Term Contract until December 2026**Working Hours –** 37.5 hours per week Monday – Friday 07:00 – 15:00**Location –** EastleighAt Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.Arriva TrainCare is part of Arriva, you’ll be part of a professional team with these core behaviours at heart;* **We care passionately*** **We do the right thing*** **We make the difference**Benefits include 25 days annual leave plus standard UK bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.**The Role:**Reporting to the Depot Manager, you will assist with ensuring all areas of the business are kept up to date, support the management of depot movements and help to manage team leaders, fitters and fuel point assistants day to day.**What You’ll Do:*** Lead, support, motivate and work with the members of the maintenance teams to achieve the set production targets as well as identify and implement best practice and operational efficiencies.* To support the Training and Competence team with local assessments and training of staff members.* To ensure trains are maintained cleaned and serviced safely to agreed quality standards to meet the operational requirements for both ATC and its Customers.* Implementation and maintenance of safety systems, production efficiency and quality output at the relevant ATC Depot site.* Hold 121s and RTW’s with direct reports in a timely fashion – should DM not be available.* Carry out initial training of new staff members including overnight operations. Mentoring and coaching of Team Members to ensure that they fulfil their job requirements and have the relevant training to do so.* Maintain good employee relations with direct team and follow HR policies and procedures when dealing with ER matters.* Manage operational incidents to minimise disruption to both ATC infrastructure and customer’s services.* Ensure that all staff within the team structures receives technical / non-technical and Safety briefs as and when required. Ensure compliance with required close out timelines.* Act as the PICoTM for all movements on depot and DP for setting up safe systems of work for the duration of your Duty.* Daily management of all stores deliveries to include booking stock into the ATC system and support carrying out weekly depot stock checks.* Direct management of all calibrated items, fuel stock ordering and control of depot waste streams.* Responsible for the effective recording of activity in accordance with Company, Customer and best practice Standards, utilising SAP, Maximo and E2M.* Carry out safety tours and ensure actions are closed in a timely manner.*Full job description available on request***What You Bring:*** Level 3 Qualification in Engineering – NVQ is preferred* Good understanding of rail vehicle maintenance* Competence Assessor A1 / A2 trained or working towards* Sound understanding of railway reporting and IT systems including and not limited to Equinox, SAP, Maximo, Realtime trains and Nexala/E2M.* Strong understanding of mechanical and electrical engineeringIf you’re passionate about making a difference and supporting Arriva TrainCare, we want to hear from you!***Let’s build the future together!***Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.*At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...*[](blob:https://arriva.wd3.myworkdayjobs.com/7eeadfed-b87f-43db-8072-6524e4146861)