Service Delivery Lead — Ops, Quality & Escalations

STILL Danmark A/S; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Warrington is seeking a Service Coordinator Team Leader to supervise the Service Administration team. You will ensure high-quality customer service, manage breakdown calls efficiently, and oversee compliance with Health & Safety procedures. The ideal candidate has experience in customer service management and a strong focus on operational efficiencies. This full-time position offers an opportunity to make a significant impact in service delivery.

Qualifications

• Experience in managing customer service teams.
• Strong understanding of Health & Safety and Environmental procedures.
• Ability to analyze metrics such as customer satisfaction and response times.

Responsibilities

• Ensure high-quality support services to customers.
• Supervise and manage the Service Administration team.
• Ensure customer breakdown calls are handled efficiently.

Skills

Customer service

Communication

Problem-solving

Job description

A leading service provider in Warrington is seeking a Service Coordinator Team Leader to supervise the Service Administration team. You will ensure high-quality customer service, manage breakdown calls efficiently, and oversee compliance with Health & Safety procedures. The ideal candidate has experience in customer service management and a strong focus on operational efficiencies. This full-time position offers an opportunity to make a significant impact in service delivery.