Service Delivery Engineer

Dell Inc.; Cookstown; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Service Delivery Engineer in Cookstown, Northern Ireland. This role focuses on providing outstanding delivery support to customers, identifying sales opportunities, and collaborating with key stakeholders. Candidates should have 4 to 6 years of relevant experience, excellent analytical and organizational skills. Desired qualifications include ITILv4 and A+ certification. Join to impact customer success while working in a dynamic and inclusive environment.

Qualifications

• 4 to 6 years of related experience required.
• Good organizational and planning skills.
• Ability to set priorities and work independently.
• Excellent analytical and problem-solving skills.

Responsibilities

• Perform specific delivery support activities for a single customer.
• Assist in coordinating and consolidation of technical and process documentation.
• Focus on data analytics and reporting.
• Provide hardware and software incident support.

Skills

Organizational skills

Analytical skills

Problem-solving skills

ServiceNOW experience

Education

Bachelor's degree or equivalent experience

ITILv4 certification

A+ certification

Job description

Service Delivery Engineer page is loaded## Service Delivery Engineerremote type: Fieldlocations: Remote - United Kingdom (Northern Ireland)time type: Full timeposted on: Posted Todaytime left to apply: End Date: January 24, 2026 (14 days left to apply)job requisition id: R283520**Service Delivery Engineer****Location: Northern Ireland - Based at customer site in Cookstown** Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a **Service Delivery Engineer** on our Service Delivery Team in **Cookstown, Northern Ireland**. **What you’ll achieve**As a Service Delivery Engineer (2), you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. **You will:*** Perform specific delivery support activities for a single customer* Assist in coordinating development and consolidation of technical and process documentation* Focus on activities like data analytics and reporting* Assist with analyzing specific issues with the customer* Partner with Dell team(s) to provide an outstanding experience to the customer* Provide hardware and software incident support* Deliver IMACD (install/moves/adds/changes/deinstalls) tasks related to requests* Perform remote support for other locations* Work closely with the local customer* Support other IT-related manufacturing support on-site, as directed by the Dell manager **Take the first step towards your dream career**Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: **Essential Requirements*** 4 to 6 years of related experience* Good organizational and planning skills to coordinate program deliverables* Ability to set priorities and work independently* Excellent analytical and problem-solving skills* ServiceNOW or related experience **Desirable Requirements*** Bachelor’s degree or equivalent experience* ITILv4 certified* A+ certifiedHere’s our story; now tell us yours: **Who we are**We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. **Application closing date: 24th January 2026** Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .