Service Coordinator Team Leader

KION Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company seeks a Service Coordinator Team Leader in Warrington to manage the Service Administration team. The role involves ensuring top-quality customer service and achieving operational efficiencies. Responsibilities include supervising the team, managing job incidents, and maintaining compliance with quality standards. Ideal candidates will have experience in customer service management and a strong focus on improving processes. This is a full-time position offering a dynamic work environment and the opportunity to be part of a leading organization.

Qualifications

• Experience in leading customer service teams with a focus on quality.
• Strong ability to implement operational improvements and efficiencies.
• Knowledge of ISO9001 quality standards and procedures.

Responsibilities

• Supervise and manage the Service Administration team.
• Ensure high-quality support and customer satisfaction.
• Act as the first point of escalation for job & incident management.

Skills

Customer service management

Operational efficiency

Team supervision

Health & Safety compliance

Job description

Service Coordinator Team Leader page is loaded## Service Coordinator Team Leaderlocations: Warrington, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-0083551The Service Coordinator Team Leader is responsible for ensuring the provision of high-quality support services to customers, taking responsibility for the day to day supervision and management of the Service Administration team, to be responsible for delivering operational efficiencies and process improvements to enhance the customer service delivered by the team, ensuring both customer and Linde KPIs are met..# **We offer:**Ensuring that all Health & Safety and Environmental procedures are always followed and maintain general housekeeping rules. Ensure familiarity with the requirements of the appropriate quality systems that apply, i.e. ISO9001 • To ensure that customer breakdown calls are received and administered in an efficient and professional manner, achieving first time fix & response times wherever possible to achieve maximum efficiency and the required quality standards. • Act as the first point of escalation for job & incident management • To manage the Servicing and Thorough Examination Plans for the area of responsibility ensuring all services are carried out in accordance with the agreed procedures and timescales. • To be responsible for providing quality estimates to customers for repairs, following service and breakdown, including maintaining a follow up and logging procedure.# **Tasks and Qualifications:**Key metrics (e.g. annual turnover, production cost, purchase volume, budget): • Customer satisfaction and net promotor score • Response times / contract adherence • % Travel Time • First time fix • On Time Servicing • Aged WIP • Estimates for repairs provided • Engineer Productivity**Linde Material Handling** is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.**Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.**