Service Coordinator (Generator)

Dale Power Solutions Ltd; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy service provider in Scarborough is seeking a Service Coordinator to manage service contracts, ensuring communication and operational efficiency. This role requires experience in planning and customer service, along with excellent organizational and communication skills. You will thrive in a dynamic environment while handling multiple tasks effectively. Join us in our ambitious journey to reduce reliance on fossil fuels and make a significant impact in our business.

Qualifications

• Prior experience in planning/scheduling is essential.
• Strong communication skills are a must.
• Must thrive under pressure in a fast-paced environment.

Responsibilities

• Coordinate all aspects of service contracts and scheduling.
• Primary point of contact for customer communications.
• Ensure job arrangements are made efficiently.

Skills

Planning/Scheduling

Customer Service

Organizational Skills

Communication Skills

Multi-tasking

Attention to Detail

Job description

Job Title

Service Coordinator (Generator)

Location

Scarborough

Salary

Competitive

Job Type

Full Time - Permanent

Responsibilities

• Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works.
• Be the primary point of contact for the customer and liaise with the client on all matters using written and verbal communication as required.
• Ensure all aspects of work are arranged including engineer access, parts and equipment.
• Manage all jobs through to the point of invoice as efficiently as possible.
• Liaise with other internal departments as necessary to meet customer requirements.
• Work closely with the Generator Operations Manager to deliver contract efficiencies.

Qualifications

Previous experience in planning/scheduling and customer service is essential. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. You will thrive in a fast-paced environment, often working under pressure as part of a team.

What's important to us

We’re not looking for people who simply say, ‘that’ll do’. We’re driven by doing the right thing for our customers. We operate in an agile, fast‑paced environment, constantly improving and never settling. It’s an exciting time to join the energy industry as we reduce reliance on fossil fuels, and our ambitions present tremendous opportunities. We work hard to deliver, and there’s a lot to do, but the ability to make an impact in our business is significant. If that resonates with you and you want to love our customers as we do, then join a team of like‑minded people.

Why you're our kind of person

We’re not looking for people who sit down and say, ‘that’ll do’. We’re driven by doing the right thing for our customers. We operate in an agile fast‑paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It’s an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there’s a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do, then come join a team of like‑minded people.

What good looks like

• Seamless: You’ll provide high‑quality solutions to our customers.
• Specialist: You’ll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
• Collaborative: You’ll advise your colleagues and input into other work, and also be able to work independently to get the job done.

Career possibilities

We consider candidates with relevant experience or job titles such as:

• Maintenance Planner
• Operations Planner
• Company Planner
• Operations and Scheduling Coordinator
• Scheduling Coordinator
• Field Service Coordinator
• Office Support
• Customer Support
• Technical Service Coordinator
• Service Support Administrator
• Customer Services Executive
• Customer Service Representative
• Client Service
• Customer Services
• Customer Assistant
• Customer Service Consultant
• Customer Service Administrator
• Business Support

How to apply

Please click the APPLY button to send your CV for this role.