Service Coordination Specialist - Support Field Engineers (Birmingham)

ARROW Industrial Group; Birmingham; On-site; GBP 28,000; Full time

Job summary

A leading industrial solutions provider in Birmingham is seeking an Administrator to manage customer service and coordinate sales activities. The role involves providing administrative support, responding to enquiries, and maintaining service level agreements. Ideal candidates will have experience in service delivery coordination and possess strong communication skills. A competitive salary and company benefits are offered.

Benefits

22 days starting holidays plus bank holidays

Westfield Health Cashback Scheme

Paid birthday off

3% Employer Pension contributions

Employee recommendation schemes

Qualifications

• Proven experience in planning or coordinating field-based service delivery.
• Consistent record of reliability and commitment to professional development.
• Excellent attention to detail in both numerical and written work.

Responsibilities

• Provide administrative support to engineers.
• Respond to enquiries and manage activities like quotations and orders.
• Maintain understanding of customer-specific SLAs and KPIs.

Skills

Planning or coordinating service delivery

Attention to detail

Professional communication skills

Customer service skills

Proficient in Microsoft Office

Experience with SAP Business One

Knowledge of industrial door industry

Flexibility and adaptability

Tools

SAP Business One

BigChange Jobwatch software

Microsoft Office

Job description

A leading industrial solutions provider in Birmingham is seeking an Administrator to manage customer service and coordinate sales activities. The role involves providing administrative support, responding to enquiries, and maintaining service level agreements. Ideal candidates will have experience in service delivery coordination and possess strong communication skills. A competitive salary and company benefits are offered.