Service Controller - Leeds

Bucher Group; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading machinery manufacturing company in Leeds is seeking a Service Controller to manage the efficient dispatch of engineers, ensuring high customer satisfaction. Candidates should have a background in customer service and be IT literate. This full-time position offers competitive benefits and is ideal for those starting their careers.

Benefits

Competitive Pension Scheme

Life Assurance Policy

Yearly Company Profit based Benefit

Qualifications

• Previous background in a fast moving, customer service role.
• A successful track record in prioritizing workloads and working independently.
• Ability to understand technical aspects of a vehicle.

Responsibilities

• Ensure efficient dispatch of engineers for customer satisfaction.
• Adhere to service centre objectives including compliance and cost control.

Skills

Customer service

IT literacy

Decision making

Multi-tasking

Communication

Tools

SAP

Job description

Overview

Join to apply for the Service Controller - Leeds role at Bucher Municipal.

What the job involves

• You will be responsible for ensuring efficient dispatch of engineers to create high levels of customer satisfaction.
• Ensure service centre objectives are adhered to including compliance, health & safety, productivity, cost control, WIP, invoicing and productivity to meet or exceed the budgeted targets.

Work Experience

• Previous background in a fast moving, customer service role either within motor industry or other customer service environment.
• A successful track record in the ability to prioritise work loads, multi task, work without supervision and a confident decision maker.
• IT literate with a good understanding of computers and systems.

Desirable Attributes

• The ability to understand technical aspects of a vehicle.
• Previous working within SAP.
• The ability to communicate at all levels.

Benefits

• Competitive Pension Scheme.
• Life Assurance Policy.
• Yearly Company Profit based Benefit.

Contact for details

For further details or an application form please contact, Sam Taylor, Dahlene Strowger or Sandra Mackrell in the HR Department, Ext 4514 or 4503 or 4510. We are looking forward to hearing from you.

More information

For more information about this position, please contact the HR Office.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Machinery Manufacturing

Referrals increase your chances of interviewing at Bucher Municipal by 2x