Service Controller

Linde Heavy Truck Division Ltd.; Wellingborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global manufacturer of forklift trucks is seeking a Service Controller in Wellingborough, United Kingdom. This role entails managing customer calls, organizing engineer dispatch, and maintaining high customer service standards. Ideal candidates will be excellent communicators, possess strong decision-making skills, and have proficient IT abilities. Join a dynamic team and contribute to enhancing customer satisfaction through effective service delivery.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to maintain excellent customer contact and call handling standards.
• Flexible approach to workload and teamwork.

Responsibilities

• Handle customer calls and logging efficiently.
• Organize dispatch of engineers and communicate standards.
• Ensure an outstanding customer service level.

Skills

Excellent communication

Customer handling skills

Decision making

Organizational skills

IT skills (particularly Excel)

Knowledge of SAP

Job description

Service Controller page is loaded## Service Controllerlocations: Wellingborough, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-0085137The ideal candidate will possess the following skills, experiences and/or abilities: Be an excellent communicator with first class customer handling skills Experience of working within a fast paced customer service environment Have a confident and pleasant telephone manner Possess strong decision making and prioritisation skills Be committed and self driven Be a team player, with a flexible approach to their workload Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous Able to work under pressure and achieve deadlines and targets. Have exceptional organisational skills# **We offer:**With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery# **Tasks and Qualifications:**Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.**Linde Material Handling** is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.**Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.**