Service Controller

H W Martin; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Market Harborough seeks an enthusiastic Service Controller to coordinate between customers and the engineering team. Responsibilities include scheduling breakdowns, managing job updates in the CRM, and ensuring high standards of customer service. The ideal candidate has strong communication skills and experience in the automotive sector. Competitive pay and benefits offered.

Benefits

33 days holiday including bank holidays

Company Life Assurance

Free on-site parking

Christmas Shutdown

Secure employment with progression opportunities

Qualifications

• Strong communication skills and customer focus are essential.
• Ability to manage tasks efficiently in a fast-paced environment.
• Experience in the automotive industry is preferable.

Responsibilities

• Respond promptly to breakdown calls and efficiently schedule jobs.
• Communicate regularly with customers regarding repair progress.
• Manage engineer timesheets and liaise with the parts department.

Skills

Excellent communication and customer service skills

Ability to use own initiative and problem-solve effectively

Strong organisational skills with exceptional attention to detail

Proficiency in using CRM systems and Microsoft Office, particularly Excel

Ability to work collaboratively as part of a small, fast-paced team

Previous experience within the motor trade or automotive industry

Tools

CRM systems

Microsoft Excel

Job description

The KING group of Companies are seeking an:

Enthusiastic and Committed Service Controller to join our team Based at our Market Harborough site.

Job title: Service Controller

Location: Market Harborough (LE16)

Salary: Competitive Rates of pay depending on experience

Additional benefits: 33 days holiday (including bank holidays), Company Life Assurance, Free On-site Parking, Christmas Shutdown, and more.

Contract Type: Permanent

Working Hours: Monday to Friday 08:30 – 17:00

Start Date: As soon as possible / Negotiable

The Opportunity:

King Highway Products is looking for a proactive and friendly Service Controller to support our small but expanding team. In this key role, you’ll be the central link between our customers and our mobile engineering team. You’ll be responsible for scheduling breakdowns and servicing jobs, ensuring operations run smoothly and our high standards of customer service are maintained.

Key Responsibilities:

• Respond promptly to breakdown calls and efficiently schedule jobs to ensure timely support.
• Maintain clear and regular communication with customers, providing updates on vehicle repair progress.
• Perform general administrative duties, including setting up new jobs and updating existing ones in the system.
• Handle customer enquiries via email with professionalism and efficiency.
• Uphold a positive, empathetic, and professional attitude in all interactions with customers and team members.
• Organise engineers’ workloads, ensuring compliance with legal working and driving hours.
• Obtain customer authorisation for all work, including initial diagnostics and any additional repairs.
• Process and manage engineer timesheets daily.
• Liaise with the parts department to confirm the availability of required components for repair jobs.
• Generate and process invoices for completed work.

Experience, Qualifications and Skills required:

• Excellent communication and customer service skills – Essential
• Ability to use own initiative and problem‑solve effectively – Essential
• Strong organisational skills with exceptional attention to detail – Essential
• Proficiency in using CRM systems and Microsoft Office, particularly Excel – Essential
• Ability to work collaboratively as part of a small, fast‑paced team – Essential
• Previous experience within the motor trade or automotive industry – Desirable

The benefits:

• Competitive Rates of Pay
• Company Life Assurance
• Christmas shut down
• 33 days holiday (including bank holidays)
• Free on-site parking
• Secure employment and opportunities for progression at an established, industry‑leading business

Next Steps:

If you are looking for a new challenge and feel you have the skills to take on this vital role, please submit your CV or complete our online operative application form below stating your salary expectations.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.