Service Contracts Lead: Profitability & Retention

Msx International; Coventry; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive services provider in Coventry is seeking a Service Contracts Specialist to manage service contract systems, ensure customer satisfaction, and drive revenue growth. The successful candidate will have strong analytical skills, a results-oriented approach, and experience in project management. This full-time position offers a salary of up to £45,000 per year along with benefits such as 25 days of annual leave and life assurance.

Benefits

25 days annual leave

Life Assurance

Qualifications

• Business & Results focused.
• Customer focused approach.
• Ability to manage and analyse complex data.
• Creative with an ability to find innovative solutions.
• Ability to work on own initiative and collaborate with internal departments.
• Confident in communication with people of all levels.
• Knowledge of service contracts and extended warranty systems.
• Knowledge of Marketing tools & CRM processes.
• Knowledge of the Aftermarket activity and structure.
• Good knowledge of OEM Service programmes.
• Experience of project management.

Responsibilities

• Manage service contracts systems to ensure integrity of information.
• Manage tactical offers and promotions with brands.
• Provide support to internal departments and partners.
• Calculate and propose changes to contract pricing.
• Distribute monthly management reporting to customers.
• Evaluate contract sales for identifying opportunities.
• Support development of new product offerings.
• Drive growth in Service Contract Profitability and Customer Satisfaction.

Skills

Organization

Time Management

Communication

Computer Literacy

Self-Motivated

Strong Analytic Skills

Job description

A leading automotive services provider in Coventry is seeking a Service Contracts Specialist to manage service contract systems, ensure customer satisfaction, and drive revenue growth. The successful candidate will have strong analytical skills, a results-oriented approach, and experience in project management. This full-time position offers a salary of up to £45,000 per year along with benefits such as 25 days of annual leave and life assurance.