Service Co Ordinator

ENVEA Group; Birkenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading environmental technology company located in Tranmere, Birkenhead is seeking a proactive Service Co-ordinator. In this role, you will manage service contracts, coordinate customer inquiries, and act as a vital link between customers and internal departments. The ideal candidate will have strong organizational and communication skills, experience in a service-oriented environment, and a customer-focused mindset. Join a team dedicated to delivering excellent service and building strong customer relationships.

Qualifications

• Experience within an Internal Service or Service Co-ordination environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Act as the primary point of contact for all service-related enquiries.
• Coordinate service enquiries, breakdowns, and repairs.
• Manage customer service issues and documentation within the CRM system.

Skills

Organisational skills

Communication skills

IT skills

Customer service mindset

Tools

Sage

Salesforce

Job description

Service Co Ordinator page is loaded## Service Co Ordinatorlocations: GBR Tranmeretime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100160ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout it history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its startegy and its founding values**Service Co-ordinator** **Location:** Tranmere, Birkenhead **Reporting to:** Internal Service Supervisor / Service Manager**About the Role**We are seeking a proactive and customer-focused **Service Co-ordinator** to join our Internal Service team. This role is responsible for the co-ordination of service contracts within a designated region, while also providing support to other regions as required.You will act as a key link between customers, Field Service Engineers and internal departments, delivering excellent customer service, effective account management and administrative support across our service operations.**Key Responsibilities*** Act as the primary point of contact for all service-related enquiries, including service contracts, repairs, parts, call-outs and ad-hoc visits.* Co-ordinate service enquiries, breakdowns, call-outs and in-house repairs from initial contact through quotation, order placement and scheduling using service software (Sage/Salesforce).* Manage customer service issues and ensure all service-related documentation is accurate, complete and traceable within the CRM system, including RAMS, job sheets and reports.* Ensure service contract customers receive a full service master pack at renewal, including SLAs and escalation information.* Schedule and manage test equipment for on-site legislative works, ensuring calibration records remain up to date.* Build and maintain strong customer relationships, resolving queries and issues in a timely and professional manner.* Work closely with Field Service Engineers to manage scheduling, parts requirements, overdue work escalations and potential site issues.* Co-ordinate external subcontractors when required.* Liaise with suppliers regarding warranty replacements and service repairs.* Achieve annual service revenue targets (bonus linked to KPIs and company profitability).* Provide cover within the Internal Service department as required.* Attend training and development sessions as needed.* Ensure service procedures are followed and all activities comply with quality, health & safety and legal requirements.**Skills, Experience & Qualifications****Essential:*** Experience within an Internal Service or Service Co-ordination environment.* Strong organisational skills with the ability to manage multiple priorities.* Excellent communication skills, both written and verbal.* Good IT skills, including Microsoft Office.* Self-motivated, proactive and highly organised.**Desirable:*** Experience working within a technical service environment.* Previous experience using Sage and/or Salesforce.**Personal Attributes*** Strong customer service mindset with a passion for building trust and long-term relationships.* Results-driven with a positive, flexible and can-do attitude.* Excellent time management and attention to detail.* Reliable, resilient and able to perform well in a fast-paced, high-pressure environment.* Keen to learn, develop and contribute to continuous improvement.**Location*** This role is based at **Tranmere, Birkenhead**.#LI-DNI