Service Centre Team Leader

Briggs Equipment Group; Cannock; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading asset management provider in Cannock is seeking a Service Centre Team Leader to manage a team of Service Controllers and ensure exceptional operational performance. The role requires strong team management skills, a commitment to health and safety, and the ability to drive performance and development within the team. You will support the training of new staff and oversee effective communication and alignment toward business goals. This position offers career development opportunities and a contributory pension scheme.

Benefits

Contributory pension scheme with employer contributions

Profitshare bonus based on performance

Paycare and eyecare health scheme

High street discounts

Qualifications

• Experience in a team management role.
• Strong skills in motivating and developing team members.
• Ability to communicate effectively at all business levels.
• Experience in high accuracy environments.
• Effective organization and time management skills.
• Proficiency in Microsoft Office and other systems.

Responsibilities

• Manage Service Controller team for optimal productivity.
• Ensure adherence to health and safety guidelines.
• Promote a strong team working ethic.
• Deliver exceptional service to internal and external customers.
• Support training and development of staff.
• Monitor and optimize daily operations and activities.

Skills

Team management skills

Motivating and developing a team

Communication skills

High level of accuracy

Effective time management skills

Computer literate - Microsoft Office

Job description

The Opportunity: Service Centre Team Leader

Contract: Permanent

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
• Assist the Regional Centre Manager to generate a high level of commercial awareness and product knowledge enabling all team members to be able to make sound financial decisions; optimise business opportunities and generate additional revenue
• Manage Service Controller team to deliver industry leading business performance to exceed regional targets by managing productivity to ensure Engineer’s working day is optimised, work and time management, effective call handling expectations and SLAs.
• Manage all work activities in a timely manner. Promote effective communication of the Team for both internal and external customers keeping them informed and managing their expectations at all times in accordance with the Company’s contractual requirements and KPIs
• Ensure the Controllers manage the required levels of preventative maintenance and reactive work are carried out in a timely manner
• Manage and promote excellent team working ethic and encourage support to cover colleagues as and when necessary. Monitor daily management of Work in Progress, Free of Charge, Short Term Hire trucks to minimise cost
• Manage Engineer non-productive hours to ensure hours are maximised whilst managing the Company’s carbon emissions by reducing on travel between jobs
• Take ownership of issues to resolution and encourage team to do the same
• Manage team via one to one’s and sharing information about company goals, safety practices, policies and deadlines to team via regular huddles, desk talks and team meetings. Set clear and concise objectives to support the business targets
• Support the training of new staff and encourage further development of existing staff. Ensure process adherence by providing information and training
• Through regular review of service results create an environment of continuous improvement and best working practice
• Attend customer and regional team meetings as and when necessary
• Produce the daily, weekly and monthly reports as necessary
• Support regional team in all activities to achieve/surpass Regional targets and ensure all business KPIs and SLAs are achieved efficiently
• Undertake any reasonable task requested by a regional line manager

What will help you to excel in this role:

• Team management skills / experience
• Extensive experience in motivating, developing and mentoring a team
• Communications skills with the ability to interact at all levels of the business
• Experience of working in an environment requiring a high level of accuracy
• Effective time management skills
• Computer literate – Microsoft Office / System usage

What you can expect from us:

• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met