Service Centre Supervisor - Lead Ops & Team Growth

Culligan® International; Dewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water solutions company in Dewsbury is seeking a Service Centre Supervisor to oversee daily operations and support staff. This role involves leading a team of Water Delivery Drivers and Technicians, ensuring operational efficiency, and maintaining high customer satisfaction levels. Strong leadership and organizational skills are crucial, along with experience in managing service-oriented teams. The position offers a Monday to Friday working pattern and various employee benefits.

Benefits

25 days’ holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying period)

Enhanced Paternity & Maternity benefits

Shopping discounts

24 hours access to Employee Assistance Programme

Volunteering Day

Employee support network

Qualifications

• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and make effective decisions.
• Experience in managing teams, preferably in operations or service-oriented roles.

Responsibilities

• Supervise daily operations ensuring efficiency and compliance with SLAs.
• Lead and motivate the service team including Water Delivery Drivers and Technicians.
• Assist in training and development of staff to meet operational standards.
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction.
• Manage stock levels and assist with inventory control.

Skills

Leadership

Communication

Organizational skills

Decision-making

Data analysis

Job description

A leading water solutions company in Dewsbury is seeking a Service Centre Supervisor to oversee daily operations and support staff. This role involves leading a team of Water Delivery Drivers and Technicians, ensuring operational efficiency, and maintaining high customer satisfaction levels. Strong leadership and organizational skills are crucial, along with experience in managing service-oriented teams. The position offers a Monday to Friday working pattern and various employee benefits.