Service Centre Manager - Lead Service Excellence

Auto Windscreens Limited; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive glazing company is looking for a Service Centre Manager in Carlisle. The successful candidate will oversee daily operations, ensuring maximum efficiency and high customer satisfaction. Key responsibilities include managing team performance, financial budgeting, and operational compliance. Ideal applicants will have strong leadership skills, a good grasp of IT tools, and the ability to enhance service delivery. Join a vibrant team and make a significant impact on customer service!

Qualifications

• Ability to inspire and lead a team effectively.
• Good understanding of Microsoft Office applications.
• Strong customer service and telephony skills.

Responsibilities

• Maximize operational efficiency and productivity.
• Motivate and lead the team through regular communication.
• Manage P&L to ensure profitability.
• Handle complaint escalations and improve service delivery.

Skills

Continuous Improvement

Leadership

Communication and Interpersonal

IT Literacy

Customer Service Skills

Time Management

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

IFS/FSM

HR Portal

Power BI

Job description

A leading automotive glazing company is looking for a Service Centre Manager in Carlisle. The successful candidate will oversee daily operations, ensuring maximum efficiency and high customer satisfaction. Key responsibilities include managing team performance, financial budgeting, and operational compliance. Ideal applicants will have strong leadership skills, a good grasp of IT tools, and the ability to enhance service delivery. Join a vibrant team and make a significant impact on customer service!