Service Advisor | Wigan

Chorley Group; Wigan; On-site; GBP 26,000 - 32,000; Full time

Job summary

An automotive service provider in Wigan is seeking a Service Advisor to enhance client experiences in the showroom and maintain communication between customers and workshop departments. Candidates with a background in customer service are preferred, but no specific qualifications are required. The role offers a permanent position with on-target earnings up to £32,000 per year, including commissions. Join a dynamic team with excellent training and company benefits.

Benefits

Commission pay

Company events

Company pension

Cycle to work scheme

Life insurance

Referral programme

Qualifications

• Experience in the motor industry and/or service advisor role preferred but not essential.
• No specific qualifications needed.
• Someone who has a passion to make things work.

Responsibilities

• Provide working relationship between service customers and workshop department.
• Maintain communication with customers during service.
• Process payments and follow up actions.

Skills

Customer service background

Good level of computer literacy

Ability to work under pressure

Job description

For the Service Advisor role, we’re looking for someone with a customer service background, keen to deliver excellent client experiences in the showroom. Whilst having worked in a similar role in a motor dealership will be advantageous, it isn't essential.

The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.

Other responsibilities for the role are;

• Dealing with necessary paperwork
• Preserving a high level of house keeping at all times
• Maintaining communication with the customer whilst their vehicle is being services/repaired and;
• Processing payments and follow up actions.

What we are looking for:

Experience in the motor industry and/or service advisor role is preferred but not essential

No specific qualifications needed

A good level of computer literacy

Someone who has a passion to make things work – keep moving forward to reach the finish line everyday

Ability to work under pressure

When I join the team, what will I get in return?

• On target earnings of £32000, includes commissions and is uncapped.
• Excellent training and development
• Company benefits
• A great team of people to work with

Job Type: Permanent

Pay: £26,500.00-£32,000.00 per year

Additional pay:

• Commission pay
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme

Schedule: Day shift

Experience: Service Advisor: 1 year (preferred)

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