Service Advisor

Adams Morey Ltd; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Portsmouth is looking for a motivated Service Advisor to join their busy aftersales team. This key customer-facing role requires excellent customer service skills and the ability to work in a fast-paced environment. Responsibilities include receiving service bookings, arranging vehicle collections, and invoicing customers. The candidate should ideally have experience in the motor industry, although training is provided for the right individual. Competitive benefits include employee discounts and career development opportunities.

Benefits

Employee Assistance Program

Free eye tests

Employee discounts

30 days holiday including Bank Holidays

Pension Scheme

Free parking

Career development pathways

Qualifications

• Strong customer service and communication skills are essential.
• Experience in the motor industry is advantageous.
• Ability to work effectively in a small team.

Responsibilities

• Receive service bookings via telephone and email.
• Arrange vehicle collections and deliveries.
• Conduct customer follow-up calls.
• Invoicing cash and account customers.
• Liaise with workshop control and technicians.

Skills

Customer service skills

Communication skills

Attention to detail

Tools

Keyloop dealer management systems

Job description

Adams Morey Portsmouth is looking for a motivated and customer-focused Service Advisor to join our busy aftersales team.

This is a key customer-facing role, ideal for someone who enjoys working with people, is organised, and thrives in a fast-paced motor trade environment.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of theLead business are met at all times.

Working hours

• Monday to Friday, 8.00am toThere's5pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
• Some flexibility will be required at times.
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Salary

Dependent on experience (will be discussed at interview stage).

Key Responsibilities

• Receiving service bookings via telephone and email.
• Arranging vehicle collections and deliveries.
• Carrying out customer pre‑calls and post‑service follow-up calls.
• Invoicing both cash and account customers.
• Using supplier platforms to book and update workshop jobs.
• Liaising closely with workshop control and technicians to ensure smooth workflow.

Ideally, we are looking for:

• Strong customer service and communication skills.
• Able to work effectively as part of a small, close-knit team.
composites
• Well organised with good attention to detail.
• Motor industry experience would be advantageous, and previous experience using Keyloop dealer management systems, however full training will be provided for the right candidate.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering dreadful sales, parts and servicing.

Address

Claybank Road,
Portsmouth,
PO3 5NN