Service Advisor - Multi Franchise

Stoneac; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing motor group in the UK is looking for an enthusiastic Service Advisor to enhance customer interaction. The role involves managing communications, understanding service needs, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates will have experience as a service advisor and exceptional customer service skills. This full-time position offers competitive benefits and a supportive work culture.

Benefits

Industry-leading competitive salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Employee discounts

Access to discounts on retailers and services

Wellness programme

Free parking

Responsibilities

• Manage all customer communications and interactions.
• Identify service needs and requirements of customers.
• Liaise with the workshop for vehicle completion times.
• Regularly update customers on their vehicle progress.
• Process payments and issue invoices.
• Support complaint handling.
• Deliver premium customer satisfaction.
• Resolve customer issues efficiently.

Skills

Exceptional customer service skills

Excellent communication skills

Strong attention to detail

Good time management

ICT competency

Ability to work independently

Proactive attitude

Education

Service advisor experience (minimum 1 year)

Competency in Maths and English

Tools

RTC & Kerridge/ADP Systems

Job description

Stoneacre Motor Group – an expanding motor group committed to diversity and inclusion in the workplace.

Service Advisor – Multi Franchise

We are excited to recruit a Service Advisor for our multi‑franchise operations. This is an unrivaled opportunity to join one of the UK's fastest growing motor groups.

A fantastic opportunity to step up your customer service career, delivering the highest level of customer experience and managing the fast flow of information between the workshop and the customer. If you thrive in a high‑pressure environment, this is the role for you.

As a Service Advisor you will be a valued team member committed to exceeding customer expectations, ensuring every Stoneacre customer feels valued, and contributing to the group’s success.

Benefits

• Industry‑leading competitive salary
• Flexible working patterns
• Bonus scheme
• Range of training and development programmes
• Career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and more
• Wellness programme
• Free parking

Responsibilities

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer.
• Establish understanding and agreement with the customer of work required and agree on timeframes.
• Liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices.
• Support complaint handling in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Understand and ensure all objectives are fully achieved.

Qualifications

• Exceptional customer service skills, striving to deliver above expectations.
• Excellent communication skills by telephone, email and face‑to‑face.
• Minimum of 1 year of service advisor experience.
• Experience with RTC & Kerridge/ADP Systems preferred, training available for the right candidate.
• Strong attention to detail.
• Good time management and ability to prioritise workload.
• Willingness to attend manufacturer‑training courses to stay updated in a fast‑paced environment.
• Competency in ICT, Maths and English.
• Ability to work independently while thriving as part of a team with a proactive can‑do attitude.
• Passion for the role; the rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Seniority level: Entry level | Employment type: Full‑time | Job function: Other | Industry: Administrative and Support Services.