Service Advisor – Mon–Fri, £30k+ Benefits

Vertu Motors plc; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motor retailer in Harlow, UK, is seeking a Service Advisor to build trusted relationships with customers. The role involves maintaining communication during services, managing customer expectations, and upselling products. Successful candidates will have prior customer service experience, strong communication skills, and the ability to work under pressure. The position offers a competitive salary, ongoing training, and attractive employee benefits, including holiday and pension options.

Benefits

25 days holiday rising with length of service

Cashback and discounts for retailers

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer facing service experience is essential.
• Ability to work in a fast-paced environment.
• Meeting targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and maintain communication during service.
• Upsell additional products and follow-up with customers.

Skills

Customer focus

Relationship maintenance

Communication skills

Job description

A leading motor retailer in Harlow, UK, is seeking a Service Advisor to build trusted relationships with customers. The role involves maintaining communication during services, managing customer expectations, and upselling products. Successful candidates will have prior customer service experience, strong communication skills, and the ability to work under pressure. The position offers a competitive salary, ongoing training, and attractive employee benefits, including holiday and pension options.