Service Advisor

Fordandslatercorby; Norwich; On-site; GBP 26,000; Full time

Job summary

A leading commercial vehicle dealer in the UK seeks a Service Advisor for their Leicester depot. The ideal candidate will have a passion for customer service and ideally experience in the commercial vehicle sector. You'll handle service bookings, meet clients, and manage estimates efficiently. We offer a salary of up to £26,000, career progression, and various benefits, including a cycle-to-work scheme and free parking. This role involves working alternate weeks, Monday to Friday, with occasional Saturday mornings.

Benefits

22 days paid holiday

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Qualifications

• Previous experience in a Service Advisor role or similar.
• Knowledge of commercial vehicle sectors is advantageous.
• PC literacy and DMS system experience are pluses.

Responsibilities

• Greet clients in a friendly and professional manner.
• Manage service bookings for efficient workshop loading.
• Prepare service estimates and keep customers updated.

Skills

Customer service

Knowledge of truck/trailer parts

Vehicle repair scheduling

PC literacy

Full UK driving licence

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.

As a Service Advisor, we can offer you:

• A salary of up to £26,000 (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm.

1 in 6 Saturday morning’s.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.