Service Advisor - Hybrid Support & Tech Troubleshooter

Nisbets Plc; Bristol; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading supplier in the food service equipment sector is seeking a Service Advisor to enhance customer interactions. You will serve as the main contact for clients seeking support on products, providing friendly assistance and basic technical guidance. This role involves multitasking and problem-solving while working in a collaborative environment. The company values your growth, offering a hybrid work model and comprehensive training programs. Join us to make an impact in a supportive and innovative setting.

Benefits

Competitive base salary with performance-related bonuses

25 days holiday plus additional days off

Subsidised on-site canteen

Employee discounts and cashback offers

Access to Employee Assistance Programme

Ongoing training and development opportunities

Qualifications

• Experience in a customer service role is essential.
• Strong proficiency in Microsoft Office is required.
• Excellent written and spoken English is necessary.
• Must handle pressure well while multi-tasking.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Process calls, emails, and Quality Management System interactions.
• Raise repair requests and offer troubleshooting advice.
• Assist with additional activities as directed.

Skills

Customer service experience

Microsoft Office proficiency

Excellent English communication skills

Multitasking ability

Attention to detail

Job description

A leading supplier in the food service equipment sector is seeking a Service Advisor to enhance customer interactions. You will serve as the main contact for clients seeking support on products, providing friendly assistance and basic technical guidance. This role involves multitasking and problem-solving while working in a collaborative environment. The company values your growth, offering a hybrid work model and comprehensive training programs. Join us to make an impact in a supportive and innovative setting.