Service Advisor

Phillip Limited; Aberdeen City; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading commercial vehicle specialist in Aberdeen City is looking for an enthusiastic individual to join their service desk team. This role involves handling customer enquiries, booking vehicles into service, and explaining repair processes. Ideal candidates will possess strong customer service and communication skills, ideally having previous experience in a similar role. The company offers competitive benefits including holidays, pension, and flexible hours. Eligible candidates must reside in the UK and be eligible to work.

Benefits

30 days holiday per annum

Enhanced company pension

Flexible working hours

Staff discount on new and used vehicles

Health & wellbeing support

Referral programme for successful technician referral

Qualifications

• Experience in a similar role within a commercial vehicle environment.
• Reliable and committed individual.
• Valid driver's license preferred.

Responsibilities

• Deal with customer enquiries in person or via phone.
• Book vehicles into the workshop and service vans.
• Explain the repair process as required.
• Obtain order numbers from customers.
• Handle general enquiries and calls.

Skills

Customer service skills

Communication skills

Organisational skills

Ability to multitask

Team player

Tools

Data Management System (CDK/Keyloop)

1link

Job description

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktechare a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.

“Good company to work for, as long as you do your job the management leave you to your own devices…is a good place to work”.

“it's a fantastic company to work for, your colleagues are all very friendly and top notch. Even the management are very approachable”.

We are currently recruiting for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop in Muiryfaulds, Forfar.

The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.

THE ROLE

The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.

The role is mainly customer facing and involves:

• Dealing with customer enquiries either in person or via the telephone
• Booking in vehicles to the workshop and mobile service vans
• Explaining the repair process as required
• Obtaining order numbers from customers / lease companies when required
• 1link usage (previous experience preferred although not essential)
• Promoting additional products and services when required
• Call handling and dealing with general enquiries

KEY SKILLS

• Previous experience as a Motor Trade service advisor or similar role.
• Exceptional customer service and communication skills.
• Team player and great interpersonal skills.
• A reliable and committed individual.
• Organised and able to multitask in a fast pace working environment.
• Ability to work IT systems is a must.
• A valid driver’s licence is preferred.

COMPANY BENEFITS

• 30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service).
• Enhanced company pension.
• Flexible working hours (subject to availability).
• Staff discount on new and used via our Glenford dealership.
• Bereavement leave.
• On-site parking.
• Company life‑assurance policy.
• Health & wellbeing support.
• Mortgage advice.
• Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!

To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.

We would love to stay in touch!
Communication from us might include, offers/latest news and new vehicle arrivals. We promise to never sell your data to any third parties. You can opt out of any communication from us by simply clicking 'unsubscribe' at the bottom of any emails.