Service Advisor - Ford

Stoneac; Scunthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motor company in Scunthorpe is seeking a Service Advisor to enhance customer experience. The role involves managing customer communications, identifying service needs, and ensuring vehicle upkeep, all while thriving in a fast-paced environment. Ideal candidates will have at least 1-year of service advisor experience and excellent communication skills. This is a full-time, entry-level position with significant career opportunities.

Benefits

Competitive salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Employee discounts

Wellness programme

Free parking

Qualifications

• Minimum of 1-year service advisor experience.
• Willingness to attend manufacturer training courses.
• Ability to work independently and as part of a team.

Responsibilities

• Manage all customer communications and interactions.
• Identify service needs and requirements of the customer.
• Liaise with the workshop to determine vehicle completion times.
• Process payments and issue invoices for customers.
• Support in handling complaints in line with company policy.

Skills

Exceptional customer service

Excellent communication skills

Attention to detail

Time management

Competence in ICT, Maths and English

Tools

RTC & Kerridge/ADP Systems

Job description

Service Advisor - Ford

Join Stoneacre Motor Group as within one of the UK's fastest growing motor groups.

About the Role

You will deliver the highest level of customer experience, managing the fast flow of information between the workshop and the customer. Thriving in a high-pressured environment, you will be a valued team member committed to exceeding customer expectations.

Benefits

>Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

Average Day as a Service Advisor

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer
• Establish understanding and agreement with the customer regarding work required and time frames
• Liaise with the workshop to determine vehicle completion times and relay information
• Carry out visual inspections of customers vehicles to identify any accidental damage
• Regularly update the customer with progress on their vehicle
• Process payments and issue invoices for customers
• Support in handling complaints in line with company policy
• Ensure handover and administration of customer vehicles are completed to a high standard
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
• Understand and ensure all objectives are fully achieved

About You

• Exceptional customer service, striving to deliver above customer expectations
• Excellent communication skills by telephone, email and face to face situations
• Minimum of 1-year service advisor experience
• Experience with RTC & Kerridge /ADP Systems preferred, training will be provided for the right candidate
• Strong attention to detail
• Good time management and ability to prioritise workload
• Willingness to attend manufacturer training courses to stay updated within this fast‑paced environment
• Competence in ICT, Maths and English as standard
• Ability to work independently but also thrive as part of a team with a proactive can‑do attitude
• Passion for the role; the rest will come naturally

Equal Opportunity Statement

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Seniority Level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services