Service Advisor | Belfast, NI | Career Growth & Benefits

Mesh-AI Limited; Belfast; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking an experienced Service Advisor to join their Aftersales Team. This role emphasizes exceptional communication skills and a passion for providing first-class customer service. Responsibilities include booking services, liaising with customers, and managing appointments. Applicants should have experience in the automotive industry and be familiar with dealer systems like Kerridge. Along with competitive pay and benefits, this position offers continuous training and opportunities for career progression.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 GP services access

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Home and technology vouchers

Exclusive retail discounts

Qualifications

• Heaps of energy and a warm personality.
• Previous experience in a similar role in the automotive industry.
• Ability to work independently and use initiative.

Responsibilities

• Booking MOTs, services, and other repair work for customers.
• Advising customers about warranty cover.
• Scheduling appointments based on workload and call volumes.
• Managing customer interactions and queries.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service passion

Team player

Ability to explain technical information

Tools

Kerridge

ADP

Job description

A leading automotive retailer in Belfast is seeking an experienced Service Advisor to join their Aftersales Team. This role emphasizes exceptional communication skills and a passion for providing first-class customer service. Responsibilities include booking services, liaising with customers, and managing appointments. Applicants should have experience in the automotive industry and be familiar with dealer systems like Kerridge. Along with competitive pay and benefits, this position offers continuous training and opportunities for career progression.