Service Advisor 34 Fenwick Road, Giffnock, Glasgow, Glasgow, Giffnock Marketing

HGVTraders LTD.; Glasgow; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading automotive retailer based in Glasgow is seeking a Service Advisor to enhance customer experiences through effective communication and upselling aftersales solutions. The ideal candidate will be dedicated to providing exceptional service while balancing the needs of customers and workshop colleagues. This full-time, temporary position offers a salary of £29,250 per year along with extensive benefits including 33 days annual leave and company pension.

Benefits

33 days annual leave

Company Pension

Cycle-to-work scheme

Internal referral scheme rewards

Qualifications

• Dedicated to providing an incredible service to customers.
• Driven to exceed expectations while meeting KPIs in a fast-paced environment.
• Digitally competent with strong working knowledge of Microsoft Office.

Responsibilities

• Act as the key point of contact for service customers.
• Promote and sell aftersales solutions to enhance vehicle safety.
• Collaborate with technicians to ensure timely repairs.

Skills

Customer service

Sales

Communication

Organization

Digital competency

Job description

Stratstone Mercedes Benz • 34 Fenwick Road, Giffnock, Glasgow, G46 6AA, GB

• 12 month fixed term contract – maternity cover
• Basic salary of £29,250, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

As a Service Advisor at Mercedes Benz, you’ll be the trusted link between our customers and the workshop, delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. Your focus will be on customer excellence and aftersales performance, helping maximise revenue through Vehicle Health Checks, service plan sales, and additional after‑care products.

Responsibilities

• Act as the key point of contact for our service customers, ensuring a seamless, premium experience from check‑in to post‑visit follow‑up
• Build genuine trust by understanding each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions
• Collaborate closely with our skilled technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Build knowledge and expertise on our products and services, representing the brand with pride and excellence
• Keep customers fully informed of all available extras, accessories and value products, maximising the opportunity to upsell

Qualifications

• Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy
• Driven to exceed expectations, consistently achieving fantastic results through meeting KPIs and deadlines in a fast‑paced environment
• Digitally competent with strong working knowledge of Microsoft Office and dealership IT platforms
• Meticulously organised, able to effectively schedule work while balancing flexibility with customers and workshop colleagues
• Confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
• Passionate about the automotive industry and the people we serve

What We Can Offer You

• 33 days annual leave (including bank holidays), plus an extra day off on your birthday
• Industry‑leading Family Leave Policies and a paid day to volunteer
• Recognition of long service with milestone anniversaries
• Tailored training and career growth opportunities
• Cycle-to-work scheme and high‑street discounts
• Internal referral scheme rewards

About the Company

As part of Lithia UK, one of the largest automotive retailers globally, we’re committed to transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do, and we’re passionate about innovation, personal growth and celebrating success together.

Job Types

Full‑time, temporary; 12‑month contract; Pay: £29,250 per year.

Additional Benefits

• Company Pension