Service Advisor

Brindley Garages Group; Wolverhampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading automotive service provider in Wolverhampton is seeking an Experienced Service Advisor to deliver exceptional service. This role involves booking vehicles for maintenance, providing seamless customer service, and ensuring timely communication regarding vehicle progress. Ideal candidates will have strong organizational and administrative skills, with a passion for customer satisfaction.

Benefits

22 Days Holiday, plus Bank Holidays

Company Pension

Life Insurance

Death in Service

Employee Car Scheme

Membership to Brindley Discount Club

Qualifications

• Passion for delivering an excellent customer experience.
• Ability to quickly establish rapport with customers.
• Excellent organizational skills and punctuality.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing customers with seamless service during vehicle drop-off and handover.
• Updating customers about vehicle progress and authorizing additional work.

Skills

Customer focus

Organizational skills

Administrative skills

Tools

Dealer management systems

Job description

Benefits

• 22 Days Holiday, plus Bank Holidays
• Company Pension
• Life Insurance
• Death in Service
• Employee Car Scheme (after six months of employment)
• Membership to our Brindley Discount Club, save up to £1,000 per year on everyday expenses

Salary

£28,000 - £30,000 OTE per year

Closing Date

18/01/2026

Job Introduction

Brindley Kia are currently looking to recruit a full time, Experienced Service Advisor to be based at our busy site on Penn Road, Wolverhampton. We require a highly customer focused individual, to deliver exceptional service and advice to all our customers. Previous experience in a similar role will be required.

About the Role

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow‑up calls
• Liaising with the Workshop to ensure customers vehicles are ready on time

About You

• You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
• A well‑presented individual with a desire, attitude and character to succeed
• You will have excellent organisational skills and punctuality
• You will have great administrative skills with knowledge of dealer management systems

Why Brindley?

Founded in 1931, Brindley Group stands as one of the largest privately and family‑owned motor retailer groups in the Midlands. We employee locally over 300 and we are still growing. The Brindley Group currently represents 9 of the world's most prestige vehicle brands; in 13 dealerships across the West Midlands, we provide a fantastic working environment and we are committed to ‘Developing Talent’ and ‘Building Careers’.