Service Advisor

BMW; SHREWSBURY; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

An automotive retailer in Shrewsbury is seeking a Service Advisor to provide exceptional customer care and act as the vital link between customers and the workshop. In this role, you will inform customers about vehicle servicing, maintain communication during the repair process, and liaise with technicians. Candidates must have prior Service Advisor experience in the automotive industry. The role requires excellent organisational skills, attention to detail, and a strong customer service background. Join us for a fulfilling career with industry-leading benefits.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Candidates must have Service Advisor experience in the automotive industry.
• A strong customer service background is beneficial for the role.
• Excellent organisational and administrative skills are necessary.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Inform and consult on vehicle servicing and keep customers updated.
• Liaise with technicians about vehicle statuses.

Skills

Service Advisor experience

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

Overview

Sytner Shrewsbury is looking for a Service Advisor.

Responsibilities

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you\'ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Qualifications

Your profile

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Benefits

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.