Service Advisor

Hamilton Ross Group; Hamilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned machinery supplier in Scotland is looking for a Service Advisor/Administrator to join their team. The ideal candidate will be passionate about customer service and will support the busy Service Department with various administrative tasks. Responsibilities include handling customer inquiries, booking machinery repairs, and maintaining service records. The role offers a competitive salary, 30 days of holiday, and benefits like employee discounts and a yearly performance-based bonus.

Benefits

Competitive salary

30 days' holiday

Company pension

Employee discounts

Performance-based bonus

Qualifications

• Experience in an administrative or customer-facing role in a technical, automotive or machinery environment.
• Ability to multi-task and work under pressure.
• Familiarity with dealer or workshop management systems.

Responsibilities

• Act as a point of contact for service customers.
• Book machinery for repair and service.
• Maintain service records to a high standard.
• Support the Service Manager with general administration.

Skills

Organizational skills

Customer service skills

Clear communication

IT skills including Microsoft Office

Job description

Our Divisions

Hamilton Ross Group are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.

The Hamilton Ross Group is one of Scotland’s leading suppliers of agricultural, groundcare, and construction machinery. We are looking for a Service Advisor / Administrator to join our team in Bishopton.

This role is ideal for someone who enjoys working in a busy environment, is highly organised, and takes pride in delivering excellent customer service to both internal and external customers.

The Role

You will support the day-to-day running of a large, busy Service Department, working closely with the Service Manager and workshop team. You will be a key point of contact for customers, ensuring their machinery is booked in, repaired and returned efficiently, while maintaining accurate administration throughout.

Requirements

• Act as a first point of contact for service customers, both in person and over the phone.
• Book customers’ machinery in for repair, service and inspection.
• Allocate and task jobs to workshop engineers in line with priorities and deadlines.
• Create, process and update job cards from opening through to invoicing.
• Raise purchase orders and process supplier invoices where required.
• Produce and process customer invoices and handle payments accurately.
• Maintain service records and other departmental documentation to a high standard.
• Support the Service Manager with general administration and reporting.
• Help uphold and further the company’s strong reputation for reliable, honest and effective service.

About You

• Experience in an administrative, service advisor or customer-facing role (ideally in a technical, automotive or machinery environment).
• Strong organisational skills with the ability to multi-task and work under pressure in a busy, multi-franchise department.
• Clear and confident communication skills, with the ability to deal professionally with customers, colleagues and suppliers at all levels.
• Excellent customer service skills, both face to face and over the phone.
• Strong and up to date IT skills, including confident use of email and Microsoft Office.
• Self-motivated, reliable and able to work on your own initiative as well as part of a team.
• Experience working in an agricultural, construction or groundcare machinery dealership, or similar service environment.
• Familiarity with dealer management or workshop management systems.
• An understanding of basic mechanical/service terminology (training can be provided).

What We Offer

• Competitive salary (commensurate with experience).
• 30 days’ holiday including public / bank holidays.
• Company pension.
• Referral programme.
• The chance to work within an established, trusted family business trading for over 90 years.
• Monday to Friday, full-time, in-person role.

We offer a yearly performance based bonus along with many other regular gifts and rewards.

Store Discounts

You can benefit from employee discounts on a wide variety of products available in our parts department.

Job Security

With over 90 years of trading over 3 generations, our family business is investing for the future.