Service Advisor

Vertu Motors plc; East Midlands; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading Motor Retailer in the UK is seeking a Service Advisor to join their team at Vertu SKODA Derby. The ideal candidate will have prior customer service experience and strong communication skills, enhancing customer satisfaction and relationships. This role offers competitive pay, ongoing training, and benefits like 25 days of holiday and a pension plan. If you're ready for a rewarding opportunity in a fast-paced environment, apply today!

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential service rates

Colleague purchase scheme

Pension plan

Enhanced maternity & paternity leave

Qualifications

• Previous customer-facing service experience is essential.
• Strong customer focus and ability to maintain relationships.
• Confidence working in a fast-paced environment.

Responsibilities

• Set customer expectations and keep them updated throughout the service process.
• Upsell additional products where appropriate.
• Follow up with customers to ensure satisfaction.

Skills

Customer service experience

Excellent communication skills

Confidence in a fast-paced environment

Job description

Vertu SKODA Derby

Here at Vertu SKODA Derby, we have a fantastic opportunity for a Service Advisor to join our well-established business. If you want to become part of one of the largest Motor Retailers in the UK, then take a look at what we can offer you.

£32,000 basic salary plus company benefits

Why this role matters

The Service Advisor position is one of the most exciting and important roles in our dealership. Customer service isn’t just about providing a service – it’s about building warm, trusted relationships. You’ll act as the key link between the customer and the workshop, ensuring satisfaction levels remain outstanding.

What you’ll be doing

• Set customer expectations and keep them updated throughout the service or repair process

• Upsell additional products where appropriate

• Follow up with customers to ensure they’re delighted with the work carried out

What we’re looking for

• Previous customer-facing service experience (essential)

• Strong customer focus, excellent communication skills, and the ability to maintain relationships

• Confidence working in a fast-paced environment while meeting targets and deadlines

• Previous experience in a similar role would be beneficial, but not essential

What we offer

We’re proud to be the Motor Retailer that invests more in our colleagues’ personal development than any other. If successful, you’ll benefit from ongoing training, clear career progression, and a range of benefits, including:

• 25 days holiday rising with length of service, plus bank holidays

• Online rewards platform with cashback and discounts at multiple retailers

• Preferential service rates

• Colleague purchase scheme

• Share incentive scheme

• Pension plan

• Enhanced maternity & paternity leave

Apply today to be considered for this exciting vacancy.

If your application is successful, employment checks will be required before you start. These may include verification of your recent employment, address, credit history, and criminal record.

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