Service Advisor

BMW; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive service center in Coventry is seeking a Service Advisor who ensures outstanding customer care and acts as a key link between customers and the workshop. Responsibilities include consulting on vehicle servicing, updating customers on their vehicle status, and providing the best advice on products and services. Candidates must have service advisor experience in the automotive industry, strong organizational skills, and a commitment to customer satisfaction. This role offers excellent training and development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience as a Service Advisor in the automotive industry is required.
• Excellent organisational and administrative skills.
• Strong customer service background with focus on customer satisfaction.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Inform and consult customers on vehicle servicing and keep them updated.
• Liaise with technicians and ensure vehicles are ready on time.

Job description

Sytner Coventry is looking for a Service Advisor.

Your role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

We're looking for applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work