Service Advisor

BMW; Borehamwood; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent automotive group in Borehamwood seeks a Service Advisor to act as the main point of contact for customers during vehicle maintenance. The ideal candidate will possess excellent communication and customer service skills, be capable of upselling services, and manage customer records effectively. This role offers a supportive environment with opportunities for professional growth and an industry-leading benefits package including healthcare access and enhanced holiday allowance.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans including toolbox and travel tickets

Colleague referral payments

Family-friendly policies

Training and development options

Qualifications

• Proven ability to engage effectively with customers and colleagues.
• Experience in a target-driven environment with goal achievement.
• Strong product knowledge through training and customer interaction.

Responsibilities

• Welcome and engage customers throughout their service experience.
• Keep customers informed on vehicle repair progress.
• Promote additional services based on Technicians' recommendations.
• Schedule vehicle appointments accurately.
• Conduct pre-appointment customer calls for confirmations.
• Maintain precise customer records for effective service management.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Ability to identify customer needs and upsell

Excellent time management skills

Ability to work under pressure

Valid UK driving licence

Job description

Your role

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you will be doing?

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer‑led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre‑appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up‑to‑date customer records within our systems for effective service management.

Your profile

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target‑driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Rewards

There are many great reasons to join the Group1 Automotive team, including the following industry‑leading benefits package:

• 24/7 online access to healthcare professionals.
• Car purchasing and lease schemes.
• Enhanced holiday allowance with length of service.
• Paid day off for your birthday.
• Company share purchase plan.
• Loan plans for colleagues, including toolbox and travel tickets.
• Colleague referral payments.
• Industry leading family friendly policies.
• Numerous training, learning and development options to suit everyone.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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