Service Administrator - Bournemouth

DAF Trucks UK; Bournemouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading commercial vehicle dealership in Bournemouth is seeking a proactive Service Administrator. Responsibilities include serving as the first point of contact for service-related inquiries, maintaining service records, and ensuring smooth communication with customers and the workshop. The candidate should possess strong organizational skills, attention to detail, and excellent communication abilities, ideally with experience in a fast-paced customer-focused environment. An attractive salary of £26,500 to £28,000 is offered along with numerous employee benefits.

Benefits

Employee Assistance program

Free parking

Pension Scheme

30 days holiday including Bank Holidays

Qualifications

• Previous experience in a fast-paced, customer-focused environment is desired.
• Experience within a main dealership is desirable but not essential.
• Ability to work independently or as part of a team.

Responsibilities

• Act as the first point of contact for service-related enquiries.
• Maintain and update service records and compliance logs.
• Provide regular updates to customers on vehicle progress and completion times.

Skills

Strong organisational and time management skills

Excellent communication and customer service

Attention to detail

Ability to work in a fast-paced environment

Job description

Adams Morey Bournemouth is looking for a proactive and organised Service Administrator to join our dedicated team, supporting the smooth and efficient running of our busy service department.

This role ensures smooth coordination between customers, workshop and management. Maintaining accurate records, processing service and sales documentation and delivering exceptional customer service.

Salary: £26,500 to £28,000 per annum, dependent on experience

Hours: Monday to Friday 8.00 am to 4.30 pm, i.e. 40 hours per week, 30 minute lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect
• Following GDPR guidelines to ensure data protection and privacy.
• Conforming to all Health & Safety requirements.
• Participating in relevant training.
• Act as first point of contact for service-related enquiries (in person, telephone, email)
• Assist with workshop bookings.
• Liaise with workshop technicians to ensure timely updates and job completion.
• Provide regular updates to customers on vehicle progress, additional work required and completion times.
• Handle customer queries and complaints professionally.
• Maintain and update service records, compliance logs and MOT schedules.

Ideally, we are looking for:

• Previous experience in a fast paced, customer focussed environment.
• Experience within a main dealership would be desirable, but not essential.
• Strong organisational and time management skills.
• Excellent communication and customer service.
• Attention to detail with accurate data entry and record keeping skills.
• Ability to work in a fast paced – team oriented environment.
• Ability to work independently or as part of a team.
• Ability to prioritize.
• Friendly and approachable.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.