Service Administrator

Panda Utilities Limited; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading waste service provider in Manchester is seeking an administrative support role to assist the operational team with data management and customer service. The ideal candidate will have excellent organization skills, proficiency in Microsoft applications, and a strong commitment to customer satisfaction. This position involves resolving customer queries and ensuring accurate data entry to maintain high service standards. Join a committed team focused on customer and environmental excellence.

Responsibilities

• Liaise with operational personnel and ensure all systems are updated.
• Develop positive relationships with customers.
• Manage administration activities of the department.
• Resolve customer missed collection queries in a timely manner.
• Ensure all data input is accurate and timely.

Skills

Good administration skills

Competent in Microsoft applications

Excellent customer service skills

Team player

Able to work on own initiative

Job description

About the Role

Role Summary: To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data and liaising between customers and drivers to ensure a high level of customer services is maintained.

The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work.

Key accountabilities

• To liaise with operational personnel and ensure all systems are updated.
• To effectively manage the administration activities of the department.
• To develop positive relationships with Customers.
• To minimise the number of invoice queries and investigate any credit requests made by customers.
• To ensure all data input is accurate and completed in a timely manner.
• To ensure all end of the week checks are completed prior to the monthly invoice run.

Main Tasks and Activities

• To resolve all customer missed collection queries in a timely manner.
• To resolve all customer invoice queries in a timely manner.
• To ensure that all IT systems are effectively utilised and all data input is accurately recorded.
• To record all gains and losses on the depot progress spreadsheet.
• To ensure your e-mails are managed, dealt with and filed away in a timely manner.
• Ensure Helpdesks are clear or in progress at the end of each day.
• To update reception with any relevant service issues i.e. vehicle breakdowns.
• To keep key accounts updated with service issues for their specific customers.
• To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day.
• To ensure all routes are in order and report non compliance by drivers to the Service Administrator.
• To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date.

Experience and Skills

• Good administration skills
• Competent in the use of Microsoft applications
• Excellent customer service skills
• Team player
• Able to work on own initiative

About Us

Join us on the journey….

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)