Senior UX Designer

The Design Project; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A healthcare technology firm in London is seeking a Senior UX Designer for a contract role focused on providing strategic oversight in complex product designs. The ideal candidate will have 7+ years of experience in UX/Product Design, particularly with data-heavy products. Responsibilities include reviewing user flows, conducting UX research, and providing actionable feedback. This hybrid role emphasizes flexibility, allowing for impactful contributions on high-level design projects.

Benefits

Flexible engagement

Impactful projects

Professional development

Qualifications

• 7+ years of experience in UX/Product Design, especially for complex products.
• Proficient in user research and data analysis.
• Ability to balance ideal design principles with practical constraints.

Responsibilities

• Review complex user flows to ensure seamless navigation.
• Identify user friction and missed opportunities in product designs.
• Conduct UX research and usability testing to inform design.

Skills

UX/Product Design expertise

Systems thinking

User flow mapping

Analytical skills

Communication skills

Tools

Figma

Sketch

Adobe XD

Jira

Job description

Job Title: Senior UX Designer (Contract)Company: DoctifyLocation: London, England, United KingdomJob Type: CONTRACTORCategory: Product Design / User ExperienceDate Posted: 2026-01-13T18:01:48.789Experience Level: Senior / LeadRemote Status: Hybrid

• Strategic UX Review & Guidance: This role focuses on providing high-level UX review and strategic guidance for complex product initiatives, rather than day-to-day execution.
• Complex Product Expertise: Ideal for a seasoned UX professional with a proven track record in designing for complex, data-heavy, or multi-journey products.
• User-Centric Problem Solving: Responsibilities include identifying user friction, confusion, and missed opportunities within intricate user flows and product designs.
• Pragmatic Design Application: Requires the ability to balance ideal UX principles with real-world business and technical constraints, ensuring practical and effective solutions.

📝 Enhancement Note: This role is specifically positioned as a Senior UX Designer on a contract basis, emphasizing strategic oversight and expert review. The "day-a-week or project-by-project" nature suggests a flexible engagement, ideal for experienced professionals seeking to leverage their expertise without full-time commitment, focusing on high-impact design problem-solving.

📈 Primary Responsibilities

• Reviewing and refining complex user flows across multi-journey product experiences to ensure seamless navigation and task completion.
• Proactively identifying areas of user friction, confusion, and missed opportunities within existing and proposed product designs.
• Conducting thorough analyses of designs to assess clarity, usability, edge cases, and potential risks that could impact user adoption or satisfaction.
• Applying and advising on UX research strategies, including user interviews, usability testing, and data analysis, to inform and validate design decisions.
• Critically analyzing product decisions against genuine user needs and business objectives to ensure alignment and impact.
• Providing strategic UX guidance and constructive feedback to product managers and fellow designers, elevating the overall quality and effectiveness of the product.
• Contributing to the development of information architecture and systems thinking for intricate product ecosystems.

📝 Enhancement Note: The responsibilities are geared towards a senior, advisory capacity. The emphasis on "reviewing and developing complex user flows" and "analysing designs for clarity, usability, edge cases, and risk" indicates a focus on quality assurance and strategic input, rather than the full lifecycle ownership of design delivery.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of UX principles is essential.Experience: 7+ years of experience in UX/Product Design, with a significant portion focused on complex, data-heavy, or multi-journey products such as SaaS platforms, healthcare tech, fintech, or sophisticated marketplaces.

Required Skills:

• Proven expertise in UX/Product Design with a portfolio showcasing complex product work.
• Exceptional skills in systems thinking, user flow mapping, and information architecture.
• Ability to quickly identify and articulate UX risks, edge cases, and broken user journeys.
• Strong analytical skills to interpret user research data and translate insights into actionable design improvements.
• Excellent communication and interpersonal skills, with the confidence to provide direct, constructive feedback to cross-functional teams.
• Pragmatic approach to design, capable of balancing ideal user experiences with business and technical constraints.
• Experience working with SaaS, healthcare technology, fintech, or marketplace platforms.

Preferred Skills:

• Experience with specific UX research methodologies relevant to healthcare or regulated industries.
• Familiarity with design systems and their application in complex product environments.
• Understanding of agile development processes and collaboration within cross-functional teams.
• Experience in a contract or consultative role, managing project-based engagements.

📝 Enhancement Note: The requirement for 7+ years of experience, coupled with the nature of the responsibilities, positions this role for individuals who have navigated the complexities of large-scale product design and can offer immediate, high-level strategic input. The mention of specific industries (SaaS, healthcare, fintech, marketplaces) suggests a need for domain familiarity or a strong transferable skillset in complex digital product environments.

• A curated portfolio that clearly demonstrates your experience with complex, data-heavy, or multi-journey products, highlighting your problem-solving approach.
• Case studies that showcase your ability to analyze user friction, identify missed opportunities, and develop strategic UX solutions.
• Examples of your systems thinking and information architecture skills, illustrating how you structure and organize complex digital systems.
• Evidence of your pragmatic approach, demonstrating how you balanced ideal UX with real-world constraints and delivered tangible outcomes.
• Documentation of your collaboration with product managers and designers, showing how you provided effective strategic guidance and feedback.

Process Documentation:

• Examples of how you have documented user flows, interaction models, and information architecture for complex systems.
• Demonstrations of your process for conducting UX research and translating findings into design recommendations.
• Evidence of how you have analyzed designs for usability, edge cases, and risks, and communicated these findings effectively.

📝 Enhancement Note: For a contract role of this seniority, the portfolio is paramount. It needs to showcase not just design execution but strategic thinking, problem identification, and the ability to influence product direction. The emphasis should be on demonstrating impact and expertise in complex digital product environments.

Salary Range: As this is a contract role, compensation will be negotiated based on experience, project scope, and the agreed-upon engagement model (e.g., day rate, project fee). For a Senior UX Designer with 7+ years of experience in London, contract rates can typically range from £400 to £700+ per day, depending on the specific skills and project demands.

• Flexible Engagement: Opportunity to work on a contract basis, allowing for flexible scheduling and project selection.
• Impactful Projects: Contribute to a mission-driven company at the forefront of digital healthcare innovation.
• Strategic Influence: Play a key role in shaping the user experience of complex, data-driven products.
• Professional Development: Gain exposure to unique challenges within the healthcare technology sector.

Working Hours: The role is described as "day-a-week or project-by-project," implying flexibility. A typical contract engagement might involve dedicating 1-3 days per week or specific project blocks, with an assumed workload equivalent to standard industry hours for the agreed-upon scope.

📝 Enhancement Note: For contract roles, salary is typically quoted as a daily or hourly rate. The provided range is an estimate based on market data for senior contract UX designers in London, considering the specified experience level and industry. Benefits are usually limited for contract roles compared to full-time positions, with flexibility and project impact being key draws.

Industry: Healthcare Technology / Digital Health / HealthTechCompany Size: Doctify is a growing international company, operating in 6 countries with significant funding. This suggests a dynamic, fast-paced environment with established processes but also room for innovation and adaptation.Founded: 2015. This indicates a company with a solid foundation, having navigated early-stage growth and now focusing on scaling and expanding its global network.

Team Structure:

• The Senior UX Designer will likely work within or closely with the Product team, collaborating with Product Managers and potentially other Designers.
• Cross-functional collaboration is expected with engineering, marketing, and potentially clinical advisory teams, given Doctify's mission.

Methodology:

• Doctify emphasizes a data-driven approach, leveraging verified patient reviews and professional endorsements. This implies a culture that values evidence-based decision-making.
• The company's mission to "unite the global healthcare community" suggests a collaborative and mission-oriented ethos.
• The "boldly leading a digital revolution in healthcare" statement points towards an innovative and forward-thinking culture.

📝 Enhancement Note: Doctify's positioning as a "global platform built by doctors for doctors" highlights a unique blend of medical expertise and technological innovation. The company culture likely values credibility, trust, and a deep understanding of healthcare provider and patient needs. The emphasis on DEIB (Diversity, Equity, Inclusion, and Belonging) suggests a commitment to fostering an inclusive and supportive work environment.

Operations Career Level: This role is at a senior, specialized level within the UX/Product Design discipline. It's not a typical "operations" role in the sense of revenue or sales ops, but rather a critical design function that supports product operations and strategy.Reporting Structure: As a contractor, the Senior UX Designer will likely report to a Head of Product, Lead Product Designer, or a Senior Product Manager, depending on the project structure.Operations Impact: The UX Designer's impact is crucial for the success of Doctify's platform, directly influencing user adoption, patient confidence, and provider satisfaction, which are key metrics for a healthcare network. Effective UX design can reduce support costs, improve conversion rates for patient bookings, and enhance the perceived credibility of the platform.

• Specialized Expertise: Deepen expertise in UX for complex healthcare platforms and data-intensive products.
• Cross-Functional Exposure: Gain insights into product strategy, business development, and the unique challenges of the healthtech industry.
• Portfolio Enhancement: Add high-impact, mission-critical projects to your professional portfolio.
• Flexible Work Model: Develop skills in managing contract engagements and client relationships.

📝 Enhancement Note: While not a traditional "operations" role, the Senior UX Designer plays a vital part in the operational success of the product by ensuring usability and user adoption, which directly impacts key business metrics. The growth opportunities lie in deepening specialized UX knowledge and gaining experience in a high-growth, mission-driven healthtech company.

Office Type: Doctify operates on a hybrid model. This suggests a professional office environment for collaborative sessions, alongside the flexibility of remote work.Office Location(s): London, England, United Kingdom. This provides access to a major hub for technology and healthcare innovation.

Workspace Context:

• Collaborative Hub: The London office likely serves as a central point for team meetings, brainstorming sessions, and in-person collaboration, fostering a sense of community and shared purpose.
• Technology-Enabled: Expect access to modern office amenities and the necessary tools to support hybrid work, facilitating seamless transitions between remote and in-office environments.
• Cross-Functional Interaction: Opportunities to interact with a diverse range of professionals across product, engineering, marketing, and potentially clinical teams.

Work Schedule: The hybrid nature implies a structured approach to in-office days, likely coordinated for maximum collaboration and team synergy. Remote days offer flexibility for focused work, user research, and design tasks.

📝 Enhancement Note: The hybrid model in a major city like London suggests a professional yet flexible work environment. For a contract role, understanding the expectations for in-office days versus remote work will be key to managing workflow and collaboration effectively.

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience and alignment with the role's requirements.
• Portfolio Presentation & Discussion: A session where you'll likely walk through selected case studies from your portfolio, explaining your process, rationale, and impact. Be prepared to discuss complex product challenges and how you approached them.
• Stakeholder Interview(s): Interviews with Product Managers, potentially other designers, or engineering leads to evaluate your UX expertise, systems thinking, and ability to provide constructive feedback.
• Cultural Fit Assessment: Discussions to gauge your pragmatic approach, communication style, and alignment with Doctify's mission and values.
• Curate Strategically: Select 2-3 strong case studies that best represent your experience with complex, data-heavy, or multi-journey products. Tailor your selection to Doctify's industry (healthcare tech).
• Highlight Process: Clearly articulate your problem-solving process, from understanding user needs and business goals to ideation, design, research, and iteration.
• Quantify Impact: Where possible, use metrics to demonstrate the impact of your design decisions (e.g., improved conversion rates, reduced user errors, increased user satisfaction).
• Showcase Systems Thinking: For complex products, illustrate your ability to map out intricate user flows, information architecture, and how different components interact.
• Address Constraints: Be ready to discuss how you balanced ideal UX with real-world constraints (technical limitations, business objectives, timelines).
• While not explicitly stated, be prepared for potential scenario-based questions or a small take-home design challenge that tests your ability to quickly analyze a problem and propose UX solutions.
• Practice articulating your design decisions clearly and concisely, especially when explaining complex concepts or trade-offs.

📝 Enhancement Note: For this contract role, the portfolio review is critical. Candidates should prepare to not only showcase their work but also to articulate their strategic thinking, problem-solving methodologies, and ability to provide high-level UX guidance in a consultative manner.

Primary Tools:

• UX Design Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and UI design.
• Prototyping Tools: Experience with tools that allow for interactive prototyping to demonstrate user flows and interactions effectively.
• User Research Platforms: Familiarity with tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Analytics Platforms: While not a direct analysis role, understanding how to interpret data from platforms like Google Analytics, Mixpanel, or Amplitude to inform design decisions is beneficial.
• Data Visualization Tools: Awareness of how data is presented to stakeholders, even if not directly creating dashboards.

CRM & Automation:

• CRM Systems: Understanding of how CRM systems (e.g., Salesforce) can influence user journeys and data flows, particularly in a SaaS context.
• Project Management Tools: Experience with tools like Jira, Asana, Trello for managing tasks, workflows, and collaborating with development teams.

📝 Enhancement Note: Given the senior, consultative nature of the role, the emphasis will be on the candidate's ability to leverage their existing tool proficiency and strategic understanding, rather than learning a new stack. Figma is a common industry standard for collaborative design.

Operations Values:

• Credibility & Trust: As a platform "built by doctors for doctors," Doctify likely values accuracy, reliability, and trustworthiness in all its operations and product design.
• Innovation & Digital Revolution: A bold approach to transforming healthcare through technology, encouraging forward-thinking and creative problem-solving.
• User-Centricity: A deep commitment to understanding and serving the needs of both patients and healthcare providers, ensuring the platform is intuitive and valuable.
• Collaboration & Community: Fostering a connected global healthcare community, emphasizing teamwork and shared goals.
• Pragmatism & Realism: Balancing aspirational design goals with the practicalities of implementation and business needs.
• Constructive Feedback: An environment where direct, constructive feedback is valued and exchanged between designers, PMs, and other stakeholders to drive product improvement.
• Cross-Functional Synergy: Close collaboration with product management, engineering, and potentially clinical experts to ensure a holistic approach to product development.
• Mission-Driven Alignment: Working together with a shared understanding of Doctify's mission to improve healthcare globally.

📝 Enhancement Note: Doctify's emphasis on DEIB (Diversity, Equity, Inclusion, and Belonging) is a key cultural indicator, suggesting a commitment to creating an inclusive and respectful environment where all voices are heard and valued, which is crucial for effective collaboration.

• Complexity of Healthcare Data: Designing for intricate healthcare data and regulatory environments requires careful consideration of privacy, accuracy, and user understanding.
• Balancing Diverse User Needs: Catering to the distinct needs and technical proficiencies of both patients and healthcare professionals.
• Integration of UX Strategy into Existing Workflows: Effectively embedding high-level UX review and strategic guidance into ongoing product development cycles without disrupting velocity.
• Navigating Contractual Engagements: Adapting quickly to a new team, product, and project scope within a contract framework.
• Domain Specialization: Deepen expertise in the unique UX challenges and opportunities within the healthtech sector.
• Strategic Advisory Skills: Enhance capabilities in providing high-impact UX consultation and influencing product strategy at a senior level.
• Exposure to Global Markets: Gain insights into how UX needs and healthcare systems vary across different countries.
• Portfolio Impact: Contribute to a product with a significant social impact, enhancing your professional profile and career narrative.

📝 Enhancement Note: The challenges are inherent to working with complex, regulated industries and at a senior, consultative level. The growth opportunities focus on deepening specialized knowledge and honing strategic advisory skills in a high-impact domain.

Strategy Questions:

• "Describe a time you had to review and significantly improve user flows for a complex, data-heavy product. What was your process, what challenges did you face, and what was the outcome?"
• "How do you approach identifying user friction and missed opportunities in a product? Can you provide an example where your insights led to a notable improvement?"
• "Imagine you're reviewing a design proposal from a junior designer or PM that you believe has significant UX flaws. How would you deliver that feedback constructively and collaboratively?"
• "Discuss your experience in balancing ideal UX principles with real-world constraints like technical limitations or tight deadlines. Provide a specific example."

Company & Culture Questions:

• "What interests you about Doctify and our mission in the healthcare technology space?"
• "How do you see your UX expertise contributing to a company that is 'boldly leading a digital revolution in healthcare'?"
• "Given Doctify's focus on credibility and trust, how would you ensure those values are reflected in the user experience of our platform?"
• "Our hiring process emphasizes DEIB. How do you contribute to an inclusive and equitable team environment in your design work and collaborations?"
• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the results.
• Focus on Strategic Input: Emphasize your role in identifying issues and formulating strategic recommendations, not just executing designs.
• Showcase Systems Thinking: Use diagrams or flowcharts to illustrate your understanding of complex systems and information architecture.
• Quantify Value: Highlight any measurable impact your work has had on user behavior or business objectives.
• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, and how you handle feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, consultative skills, and a deep understanding of complex product design within the healthtech context. The ability to articulate feedback and balance idealism with pragmatism will be key.

To apply for this Senior UX Designer (Contract) position:

• Submit your application through the provided link on Workable.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features case studies demonstrating your experience with complex, data-heavy, or multi-journey products, ideally within SaaS, healthcare, fintech, or marketplaces.
• Resume Optimization: Tailor your resume to highlight your 7+ years of experience, specific skills in systems thinking, information architecture, and your ability to provide strategic UX guidance. Use keywords from the job description.
• Prepare Your Narrative: Rehearse your ability to articulate your design process, problem-solving approach, and the impact of your work. Be ready to discuss how you provide constructive feedback and balance UX with business constraints.
• Company Research: Familiarize yourself with Doctify's mission, values, and their position in the healthtech industry. Understand their commitment to DEIB and how that might influence product development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions regarding contract roles. All details should be verified directly with Doctify, especially regarding engagement terms, scope, and compensation, before making application decisions.

Application Requirements

Candidates should have over 7 years of experience in UX/Product Design, particularly with complex, data-heavy products. They must excel in systems thinking and be able to provide constructive feedback while balancing ideal UX with real-world constraints.