Senior Technical Analyst at McDonald’s Corporation – London, England, United Kingdom

Victrays; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une grande entreprise de restauration rapide à Londres recherche un Analyste Technique Senior pour rejoindre son équipe. Ce rôle implique de transformer les données en insights actionnables et de conduire l'excellence opérationnelle. Le candidat idéal aura une expertise en AIOps et sera responsable de l'automatisation, de la gestion des incidents et des performances système, tout en travaillant avec diverses équipes pour intégrer des solutions d'IA.

Benefits

Culture inclusive

Engagement communautaire

Qualifications

• Familiarity with AIOps platforms like Moogsoft, BigPanda, or IBM Watson AIOps.
• Experience with Docker, Kubernetes, AWS, Google Cloud, or Terraform.
• Understanding of machine learning concepts.

Responsibilities

• Implement AI-driven automation to enhance IT operations efficiency.
• Use AIOps tools to monitor systems, detect anomalies, and predict issues.
• Develop and maintain ETL pipelines for data collection and processing.
• Work with development and operations teams to integrate AI solutions.
• Use AIOps for proactive incident resolution.
• Continuously improve system performance using AI insights.

Skills

AIOps Platforms

Cloud Native Expertise

Machine Learning

Problem-Solving

Job description

Senior Technical Analyst at McDonald’s Corporation – London, England, United Kingdom

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are leveraging our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so that 65M+ customers a day experience a fast, easy experience, whether at our Drive thrus, through McDelivery, dine-in, or takeaway.

McDonald’s Global Technology is committed to powering tomorrow’s feel-good moments. We are at the forefront of transformative technology, exploring new ways to serve our customers and spread happiness. Using AI, robotics, and emerging tech, we’re digitizing the Golden Arches, reshaping our business, industry, and communities.

Job Description

McDonald’s is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence. We seek a team member to bridge the gap between technology stakeholders and the observability and AIOps teams.

This role involves representing the voice of technology in developing processes and governance frameworks. Your expertise in IT operations and observability, along with excellent communication skills, will be vital in designing incident management, monitoring, and automation capabilities. Ensuring alignment across teams will foster a collaborative environment.

Responsibilities

• Automation: Implement AI-driven automation to enhance IT operations efficiency.
• Monitoring and Maintenance: Use AIOps tools to monitor systems, detect anomalies, and predict issues.
• Data Pipeline Management: Develop and maintain ETL pipelines within Cribl for data collection and processing.
• Collaboration: Work with development, operations, and observability teams to integrate AI solutions.
• Incident Management: Use AIOps for proactive incident resolution.
• Performance Optimization: Continuously improve system performance using AI insights.

Qualifications

Technical Skills Required:

• AIOps Platforms: Familiarity with Moogsoft, BigPanda, or IBM Watson AIOps.
• Cloud Native Expertise: Experience with Docker, Kubernetes, AWS, Google Cloud, or Terraform.
• Machine Learning: Understanding of machine learning concepts and frameworks.
• Problem-Solving: Strong analytical skills for complex IT issues.

Additional Information

At McDonald’s, diversity and inclusion are core values. We embrace diversity and are committed to creating an inclusive culture where everyone can be their authentic selves. We do not tolerate inequality, injustice, or discrimination. We are dedicated to community engagement and helping develop skills and aspirations across our workforce.