Senior Systems Analytics Manager—Lead SQL & Oracle Support

DXC; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services company is looking for a Senior Professional System Analyst Manager to oversee support teams and ensure exceptional customer service across international markets. The role demands excellent leadership, strong reporting skills, and the ability to manage compliance with service level agreements. Candidates should have a minimum of 2 years' experience in the insurance industry and a strong working knowledge of SQL Server and Xchanging Software. This permanent, full-time position is UK-based.

Qualifications

• Minimum 2 years’ experience in the insurance industry.
• Strong interpersonal skills and excellent communication.
• Experience in development, QA, and UAT testing efforts.

Responsibilities

• Manage support teams compliant with contractual SLAs.
• Provide exceptional customer service and maintain documentation.
• Conduct monthly reporting and invoicing to clients.

Skills

Customer Service

Leadership

Reporting

Problem solving

Education

Relevant experience in insurance industry practices and/or systems

Tools

SQL Server

Xchanging Software

Job description

A leading IT services company is looking for a Senior Professional System Analyst Manager to oversee support teams and ensure exceptional customer service across international markets. The role demands excellent leadership, strong reporting skills, and the ability to manage compliance with service level agreements. Candidates should have a minimum of 2 years' experience in the insurance industry and a strong working knowledge of SQL Server and Xchanging Software. This permanent, full-time position is UK-based.