Senior Support Worker

BPX Electromechanical Company Ltd.; Bedford; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading care organization in Bedford is looking for a Senior Support Worker to lead in the care and support of service users. The role involves monitoring health conditions, drafting care plans, and coordinating shifts while ensuring the safety and wellbeing of service users. Candidates should have a relevant qualification in Health and Social Care and experience in a care role. This position offers flexibility in working hours and the opportunity to make a difference in the lives of those supported.

Responsibilities

• Be responsible for allocated service users and lead in their care and support.
• Monitor service user's condition and communicate changes.
• Draft and review care/support plans with the service user.
• Complete regular reports about service users' progress.
• Lead weekly 1:1 review meetings.
• Follow company policy for safety during lone working.
• Ensure a safe and clean environment for service users and staff.
• Plan and prepare balanced meals for service users.
• Engage service users in daily living activities.
• Coordinate shifts in absence of line manager.
• Ensure safety and wellbeing of service users, raising alerts as needed.
• Advocate for services users and support access to agencies.
• Liaise with service users’ families regarding care and risks.
• Attend health and social care appointments with service users.
• Convene and minute service user meetings.
• Administer medication as per company policy.
• Participate in service audits and reviews.
• Lead team of support workers and monitor performance.
• Support deputy manager with duty rota.
• Deputize for deputy manager as needed.
• Create and submit material for social media.

Skills

Ability to get on with people of all ages and backgrounds

Previous experience of working within a care role

Practical and flexible approach to work

Ability to work as part of a team

Ability to work on own and take initiative

Experience of supervising a team

Education

Health and Social Care L2 Qualification or equivalent qualification/experience

Good command of the English language, both written and spoken

Ability to use Microsoft Office – Word and Excel

Experience of PASS software (desirable)

Job description

Vacancy at Bedfordshire Supported Housing Ltd

Senior Support Worker

Bedford

Vacancy listed 24/11/2025

Details

JOB DESCRIPTION

Job Title: Senior Support Worker

Department: Residential Care / Supported Accommodation

Location: Accommodation Services - Bedford/Milton Keynes

Work Pattern: Full time/Part-time/Zero hours

Workplace Values

To operate in line with the workplace values which are:

1. Innovative - embrace new ways of working through innovation and learning from experience
2. Caring - show willingness to care for the other person
3. Professionalism - take accountability and act in a professional manner
4. Courage - do the right thing by being open, honest and transparent
5. Compassion - care about acting with kindness
6. Competence - strive for self‑improvement by acquiring the knowledge and skills to do my job
7. Equality - promote equality of opportunity to all

Main Duties and Responsibilities

1. Be responsible for one or more allocated service users and taking the lead in all aspects of the care and support of the service user.
2. Monitor the service user’s condition ensuring that any mental or physical health changes are communicated to the line manager.
3. Under the guidance of the line manager, draft and review care/support plans and risk assessments with the service user, where possible.
4. Complete regular reports about service users such as daily progress notes and reports required for care reviews.
5. To take a lead role in conveying weekly 1:1 review meetings with allocated service user.
6. To follow company policy and procedure and ensure own safety whilst lone working.
7. To ensure that the house is safe and clean for the service users, staff and all visitors during working time, paying particular attention to procedures regarding checking of fire alarms, hygienic preparation of food, cleaning of the house and refuse collection etc.
8. Be responsible for planning and preparing balanced and nutritional meals for the service users allocated.
9. Engage and the service user with activities of daily living, such as personal care, personal hygiene, shopping, budgeting and household tasks.
10. To provide effective coordination of a shift in the absence of the line manager by using the shift coordination template.
11. To ensure the safety and wellbeing of service users at all times, raising safeguarding alerts and supporting the service users in raising complaints and concerns via the appropriate channels.
12. To act as an advocate for the service user where required and provide support in accessing external agencies i.e. advocacy, citizen’s advice.
13. Liaise with service users’ families and carers regarding sensitive issues relating to the service user’s needs, care and identified risks, as agreed in the care/support planning process.
14. Along with the service user, attend health and social care appointments outside of the home.
15. Convene, chair and minute service user meetings as requested by the line manager.
16. To administer medication and prompt the service user where required in line with the company policy and procedure.
17. To take part in service audits and reviews as requested.
18. Take a lead in the line management of support workers, address concerns, monitor performance and provide daily staffing updates to the Registered Manager.
19. To take a lead in a specific area of the service i.e. Physical Health.
20. To support the deputy manager in drafting the duty rota as and when required.
21. To deputise for the deputy manager when required.
22. A core function of all staff across BSH is to create and submit material / content for publication on digital formats / social media.

The job holder may be required to undertake other reasonable duties as required by the line manager.

PERSON SPECIFICATION

Skills & Experience

• Ability to get on with people of all ages and backgrounds
• Previous experience of working within a care role
• A practical and flexible approach to work
• Ability to work as part of a team
• Ability to work on own and take initiative and embrace innovative ways of working
• Experience of supervising a team

Education / Qualification

• Health and Social Care L2 Qualification or equivalent qualification / experience
• Good command of the English language, both written and spoken
• Ability to use Microsoft Office – Word and Excel
• Experience of PASS software (desirable)

Special Features

• Flexible and adaptable approach to shifts and rotas.
• The ability to travel to various locations across Bedfordshire
• Ability to demonstrate, understanding and apply our workplace values