Senior Supervisor

Themixingjug; Marlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A vibrant juice & coffee shop in Marlow is seeking a Senior Supervisor to lead shifts and foster a positive team environment. You will coach and train team members while ensuring high standards in service and product quality. With a focus on customer rapport and operational efficiency, this role is perfect for passionate hospitality professionals. Join us for a rewarding experience with opportunities for growth and enjoyable team dynamics.

Benefits

Subsidised food and drinks on duty

Discounts

Team social events

Qualifications

• 1–2+ years in hospitality, ideally in a fast‑paced coffee or food environment.
• Experience leading a shift or delegating tasks.
• Basic understanding of food safety or equipment care.

Responsibilities

• Lead shifts and set the pace for great service.
• Train new team members and coach the team on the job.
• Maintain high standards for service, recipes, cleanliness, and consistency.

Skills

Leadership

Customer service

Communication

Problem-solving

Attention to detail

Job description

Overview

Location: Marlow, Buckinghamshire
Hours: 35hrs per week

+ Tip share (Approx. £1 per hour additional)

Start Date: Jan/Feb 2026

About us

The Mixing Jug is a vibrant juice & coffee shop in the heart of Marlow, bringing energy and healthy living to our community. With over a decade of experience serving customers at the UK’s top festivals and events, we’re growing a standout team in Marlow. Our ethos is simple: we hire for attitude and train for skill. If you’re passionate about delivering great service and working in a fun, fast‑paced environment, we want to hear from you.

Our mission

“To energise and connect people through expertly crafted juice and coffee.”

What we’re looking for

As a Senior Supervisor, you’ll lead the shop during your shifts, setting the pace and supporting the team to deliver great service every day. You’re a confident, reliable presence on the floor: hands‑on, proactive, and focused on keeping standards high. You’ll guide and coach a small team of full‑time, part‑time, and casual staff, ensuring consistency in service, food, and drink preparation while keeping the shop running smoothly.

Who you are

• Lead by example on every shift
• Positive, approachable, and confident under pressure
• Strong communicator who keeps the team aligned and motivated
• Passionate about great service, quality drinks, and fast, friendly hospitality
• Detail‑driven: you notice when things slip and you act quickly
• Reliable, honest, and consistent
• Keen to coach others and help people grow
• Flexible and happy to jump in wherever needed

Your experience

• 1–2+ years in hospitality, ideally in a fast‑paced coffee or food environment
• Confident preparing food and drinks, or quick to learn
• Experience leading a shift or delegating tasks
• Passion for training others and upholding high standards
• (Bonus) Basic understanding of food safety or equipment care

What You’ll Do

• Lead shifts and set the pace for great service
• Train new team members and coach the team on the job
• Maintain high standards for service, recipes, cleanliness, and consistency
• Support the team with upselling, speed, and customer rapport
• Keep the team focused on monthly promotions and key business goals
• Spot performance gaps early and give real‑time guidance
• Help maintain the training matrix and assess skill levels
• Raise maintenance issues quickly and support daily equipment checks
• Support stock routines: rotation, restocking, waste checks
• Help keep the shop organised, efficient, and positive
• Step up to support the business when needed

Why Join Us?

• Grow with us, we aim to promote from within
• Enjoy a strong team spirit
• Perks: subsidised food and drinks on duty, discounts, team social events
• Plan life around work; we plan rotas 4‑6 weeks ahead

Ready to lead and make an impact? Start your journey with The Mixing Jug today.

Due to the high volume of applications we receive, we are unfortunately not able to respond to everyone.